The player has deposited money into her account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Freshbet Casino - Player’s deposit has never been credited to her account.
Amount: €20
Freshbet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This is the second time I've experienced my deposit not being credited at this casino so I've decided to file a complaint because I've had enough!
Last deposit about 2 weeks ago was not credited even after 2 hours. Mentioned the problem in the live chat, a PDF file of the transaction was sent, was forwarded and my money was only credited 24 hours later.
5 days later I received an email that my deposit was successful. I should have had doubts about this dubious casino.
Just 30 minutes ago I was back in live chat because 2 of my deposits weren't credited again and I was waiting for it for over an hour.
The support lady was so rude and unhelpful, like last time, I sent two PDF files of the transactions, she didn't like that, she wanted screenshots. How incompetent do you have to be to prefer a screenshot to a PDF file? And something like this is let loose on paying customers, which only proves how absolutely dubious this casino is.
I mention again this is now the second deposit in a row in a period of about 2 weeks where my money disappears and is not credited to me and I have to run after it.
Then I get treated so badly and unfriendly by the support, that doesn't work at all!
I want my deposit back to my bank account because I don't want to play at this casino anymore after my bad experience.
Automatic translation:
Public
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1 year ago
Dear Madea,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello, the problem is not with my bank or anything else because then I would have these problems everywhere else where I play and deposit and I don't have them and I deposit everywhere else with the same method, the problem is with this casino, it was yes 2 weeks ago the same game in this casino with my deposit so it's certainly not my fault.
My deposit has now been credited, I will downplay the money and then finally say goodbye to this casino. To be honest, that is too stupid for me because if you always have to worry about your money when depositing in this casino, then this is not a casino where I am want.
The complaint can be closed thank you
Automatic translation:
Public
Public
1 year ago
Dear Madea,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
