Freshbet Casino - Player's account is blocked after withdrawal and RTP issue.

Hello,

Ive had nothing but problems with Freshbet, won £13000 and I kept trying to withdraw the funds and then they kept refusing because my account wasn’t "verified" when it was, then tonight I’ve lost another £3000 and then when I spoke to the live support to say that the game was 96% RTP and something didn’t seem right then asked me for my details and then blocked my account.

thank you! Luke

Hello Luke,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and no withdrawal is possible until the process is done.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello,

I spent days verifying my account with them whilst trying to withdraw the 1£13000 which they took days and days to respond, until the balance was gone and then they started to reply to my emails again (surprise)

thank you for your help

Luke.

Hello Luke,

How long did the verification take? Do I understand it correctly that your balance is now lost?

Dear Luke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.