Freshbet Casino - Player faces withdrawal complications and account investigation.

I don't know where to start! This company is completely underhand. I found them via Google search for new uk casinos. I won at first £223 but the kept saying the Iban was wrong even though it's been used hundreds of times and wouldn't tell me what was wrong with it.

I thought let me play some more and see They take your deposits I might add. So I'm now winning £401.19 and that I'm now under Investigation why I ask no reply bar it will take up to 6 months and they '£160 'of the money for charge back from the account for themselves and block the other £241.

Are they getting shitty because I've told them they're not licenced to operate in the UK? and all of a sudden I'm getting phone calls from mobile numbers with foreign speaking people asking do I want to joint a new casino.

Hello Lolly1964,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim casino games or sports betting?
• Is your account currently blocked or active?

Looking forward to your answer.

Regards,

Nick

Hi Nick

Yes I sent data and they verified. I did not use any bonus funds to bet.

I can log in again but blocked from withdrawing or playing.

Dear Lolly1964,

Could you kindly clarify whether you were participating in casino games or sports betting? In the meantime, please forward the communication between yourself and the casino regarding this case to nikolas.b@casino.guru.

We look forward to your response.

Best regards,

Nick

It was wagered on games and I sent emails to Nikolas email.

Linnett

This company choose who they pay money to and it's not ok.

Linnett

Thank you Lolly1964 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Lolly1964 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Freshbet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

They said the iban was wrong. I have used it many times before. Then when they wouldn't tell me what the problem was I contacted the British Gaming Commission and they said they're not registered here. I have contacted Curaco and they've bot responded yet.

The company is not taking my winnings.

Linnett

Hello,

We would like to inform you that the user's withdrawal was rejected accordingly since the provided IBAN was wrong. After that, the user started dispute for the transactions. At the moment, the balance on the account is 241 GBP and in case the dispute is stopped, user will be able to withdraw current balance.

Kind regards.

Freshbet.

I will happily stop the dispute if they also pay me the £160 that they took.

Also I kept asking what was wrong with the iban and they wouldn't tell me so how can I withdraw?

Dear Freshbet Casino representative, once the issue is resolved it will be displayed on our site as such which may positively affect your reputation as other players will be able to see you are willing to discuss disputes. We would like to know why part of the player's funds were confiscated and what we can do to help resolve this issue. Thank you in advance for your reconsideration!

Dear Lolly1964, we can always reject the complaint at your explicit request. Let us know how you would like to proceed. Thank you in advance!

I just want to get what i won fair and square. They were paid £360 which i paid from my bank

Hello,

We would like to inform you that the user started dispute about this 160 GBP and as a result we returned this money already, it was deducted from the winnings. As we can see, there is another ongoing dispute and in case user is willing to stop this, it will be possible to withdraw current balance.

Kind Regards.

FreshBet.

They've not returned to me!! They said they had taken it for what I don't know.

They are playing games!

Dear Lolly1964, as the casino is adamant about their standpoint against our resolution center I recommend rejecting this complaint to proceed with the resolution of your case. If you won't be able to do it on your own you can request to reopen the complaint and we will try to assist you once more. Let me know if this works for you!

Sorry are you saying accept 241.00 or keep fighting? I just want a end to this. How can I withdraw the money if the iban doesn't work?

Hiya

Please can you tell me what's happening?

Linnett

Can I reject this complaint so you can resolve your issue? The casino stated that they will only let you resolve your issue if you are willing to stop this dispute so let me know if I can close this complaint for now.

I do want to resolve, but I'm worried if they didn't give me my money when they said Iban was wrong!! How will they give me my money?

Linnett

Hiya any news?

Please read what I'm writing carefully and with understanding. The casino won't help you until this complaint remains open as I explained previously. Would you like me to reject it so you can try to resolve it with the casino on your own? If you won't be able to resolve it, you can request the reopening of the complaint through your account or write me at peter.c@casino.guru. Thank you for your understanding!

I understand now. Please reject it if they don't solve I will come back to you.

Linnett

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

We’ve reopened this complaint at the request of Lolly1964. We received the following message:

Hello, 

Hope you are doing well! 

We just want to say how sorry we are for your loss. 

Due to our company’s sole decision, your account has been closed. The company also reserves the right not to inform the player about the reasons for such actions. We will contact you as soon as the investigation is complete. 

If you have any questions or inquiries, please do not hesitate to contact us. We will be more than happy to assist you anytime. 

Have a great day!

Please tell me who I can go to these people don't want to pay the money out.

They are liars and need to shut down

Dear Freshbet Casino representative, it seems that the stopping of the dispute has in fact not helped the player resolve their issue. Could you clarify why the player's dispute has still not been resolved? Thank you in advance!

All I want is my £401 winnings I will not stop until I get my money full stop

Hello,

Dear Casino Guru representative, we would like to inform you once again that the user disputed the transaction made on the website and as result we returned disputed amount (160 GBP) and deducted it from the winnings obviously. Also, as we can see, there is ongoing dispute regarding other transactions so this complaint is not relevant and we kindly ask you to close it accordingly.

Regards.

FreshBet.

They are lying ask them to show where they gave money back ? If they said they couldn't pay to my bank.

Please have you a telephone number for Curaco gaming so I can contact them.

They have had my money for over a month they aren't keeping.

Thanks to the both parties for the update.

Dear Freshbet Casino representative, if there is still a different dispute the player has with the casino it can be discussed in this thread as well. Thank you for your understanding!

Dear sirs

I played on a site fair and square I lost money and took it on the chin. When I win I want my money because you have kept my deposits.

Are Curaco not the regulator of these companies? I have contacted them and they have not responded.

Look these people can't just take people's money. Please give me Curaco tele

Number they have to take responsibility I'm not throwing away £401 I want my money.

Hello,

We would like to inform you once again that the user still has ongoing dispute with the bank. In case the user is willing to stop the dispute with the bank, it will be possible to withdraw current funds from the account.

Regards.

FreshBet.

Of they can send me funds via bank transfer or to a visa card I will happily stop this, but I want the full £401.

Linnett

Look Peter if they sent back £160. Then they would have been able to use the Iban! There is not one penny been returned. I want my money this week.

Look what's going on here. Curaco eGaming are denying this company , if they don't give me my money u will have to do something drastic!!+

What is happening??

Dear Lolly1964, would it be possible to clarify what is the dispute with the bank the casino representative mentioned previously? I would appreciate if you could clear things up for me because as it stands I do not fully understand what's going on here. Thank you in advance!

They are saying Iban is wrong. I have used so many times.

Dear Freshbet Casino representative, can you explain the dispute with the player's bank? Thank you in advance!

Why do they not do bank transfer or pay through PayPal?

Dear Lolly1964, please refrain from messaging when I'm not asking you any questions. Thank you in advance!

Dear Casino Guru Representative,

Could you please clarify your request?

Apart of this, its still unclear, why this topic is still open. Customer disputed transaction, he confirmed that, there is no question. There is clear note regarding dispute on our terms and conditions, what we should do to close the tread please? 

Regards.

FreshBet.

I don't understand what you mean? They will not pay me

Dear Lolly1964, the casino representative has kindly provided me with an explanation through email. I highly advise against disputing your deposits at the casino as it can lead to similar situations in the future and blacklist you from the industry as a whole. With that in mind, we believe the steps the casino is taking will be justified and we will reject your complaint. Thank you for your understanding!

Kind regards,

Peter