Freshbet Casino - Player experiences withdrawal delay.

So, I made a withdrawal a month ago, which went in my account in a few hours.

then this time round I’m being fobbed off, first it was 24 hours then it was another 24 hours. Contacted live chat- given the same generic response. And said they can’t disclose any other information?! Then they cut me off,

so it seems to me like they aren’t going to pay out this time

Hello Lolabooboo55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Dear Lolabooboo55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.