Freshbet Casino - Player argues casino overlooked gambling problem.

Amount: £6,800

Freshbet Casino

Safety Index:Below average Submitted: 08 Jan 2024 | Case closed : 08 Mar 2024

Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

9 months ago

The player from the United Kingdom, who suffered from serious mental health conditions, claimed that Freshbet Casino had not recognized her excessive spending pattern, which she believed should have alerted them to her problem gambling. Despite having lost nearly £7000 and having asked the casino to close her account, she received no assistance and was then requesting a refund. The Complaints Team had asked for specific dates and proof of her deposits for further investigation. However, the case was ultimately closed due to unspecified reasons.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Complaint Specialist

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

11 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public

Complaint Specialist

Public

10 months ago

Hello jenloulee,

Can you please specify the exact date as it is a crucial information. Can you also please specify how much did you deposit into Freshbet since 5.1.2024 - if possible forward a proof of those deposits.

Private

Visitor

United Kingdom

Private

10 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

United Kingdom

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public

Complaint Specialist

Public

9 months ago

Hello jenloulee,

You are free to contact me on my e-mail address however, the case will remain closed for the above explained reason.

Best regards,

Nick

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