The player from Germany had secured 6th place in a tournament with a prize of €400, but the casino had refused to pay, citing a rule change. The player later confirmed that the issue was resolved, attributing the problem to a display error in the tournament. The payout was received, and the complaint was marked as resolved by us.
Fresh Casino - Player’s tournament winnings have been confiscated.
Amount: €400
Fresh Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Dear Ladies and Gentlemen, I want to warn you about this casino. I participated in a tournament and secured 6th place. The prize money was €400, which they did not pay out to me. Their reasoning: Tournament rules can change at any time, and the casino reserves the right to do so.
This is a scam casino. Beware!!! Please do not play there!!!
Best regards,
isinho89
Automatic translation:
Public
Public
3 months ago
Hello Rezilherif,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fresh Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When did the tournament end? Did the casino confirm that you won't receive the winnings? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
3 months ago
Translation
Hello Nick,
the case can be closed. I have received the payout. Sorry for the inconvenience.
This was a display error in the tournament.
Best regards
Automatic translation:
Public
Public
3 months ago
Dear Rezilherif,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
