Hello Rezilherif,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fresh Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When did the tournament end? Did the casino confirm that you won't receive the winnings? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello Rezilherif,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fresh Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When did the tournament end? Did the casino confirm that you won't receive the winnings? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick