The player from Germany has satisfied all the wagering requirements and completed verification but is unable to withdraw winnings from the casino. Customer support and live chat are not responding. The player later informed us that he received his winnings and the complaint was closed as resolved.
FreeSpino Casino - Player faces a withdrawal delay.
Amount: €300
FreeSpino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
FreeSpino Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
hello
I have won in this casino, met all the wagering requirements and got verified. Yet, nothing is happening and I'm not receiving any responses from support or the live chat...
Automatic translation:
Public
Public
1 year ago
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When exactly did you request the withdrawal?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 year ago
Dear Mophet,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
Hello
I have now received a response from the casino and also my withdrawal... they have apologized for the delay
Automatic translation:
Public
Public
1 year ago
Dear Mophet,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
