The player from Germany has satisfied all the wagering requirements and completed verification but is unable to withdraw winnings from the casino. Customer support and live chat are not responding. The player later informed us that he received his winnings and the complaint was closed as resolved.
FreeSpino Casino - Player faces a withdrawal delay.
Amount: €300
FreeSpino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
hello
I have won in this casino, met all the wagering requirements and got verified. Yet, nothing is happening and I'm not receiving any responses from support or the live chat...
Automatic translation:
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1 year ago
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When exactly did you request the withdrawal?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Dear Mophet,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello
I have now received a response from the casino and also my withdrawal... they have apologized for the delay
Automatic translation:
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1 year ago
Dear Mophet,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
