Thank you, guys, for your replies and updates, and I am sorry for the delay.
Dear Chazza44,
Can you confirm the casino added the complimentary bonus to your account?
Do I understand correctly you accept the casino's solution and will use (or you already used) the complimentary bonus you received, and we can consider the matter resolved and close the case?
As for your question about the delay - there are different people at the casino who reply (or do not reply) to the players' messages/emails, and we know that Customer Support representatives are not always completely competent or responsive, and they receive hundreds or thousands of requests from players every day. Here, we are in contact with different people representing casinos, therefore, they were better able to help us, and quite promptly. So, I do not think you could receive a more sufficient or reasonable response from anyone to your question. The most important is that somehow together we are able to find a solution here and that your issue could have been resolved.
Thank you, guys, for your replies and updates, and I am sorry for the delay.
Dear Chazza44,
Can you confirm the casino added the complimentary bonus to your account?
Do I understand correctly you accept the casino's solution and will use (or you already used) the complimentary bonus you received, and we can consider the matter resolved and close the case?
As for your question about the delay - there are different people at the casino who reply (or do not reply) to the players' messages/emails, and we know that Customer Support representatives are not always completely competent or responsive, and they receive hundreds or thousands of requests from players every day. Here, we are in contact with different people representing casinos, therefore, they were better able to help us, and quite promptly. So, I do not think you could receive a more sufficient or reasonable response from anyone to your question. The most important is that somehow together we are able to find a solution here and that your issue could have been resolved.