FQ8 Casino - Player's withdrawal has been delayed due to account suspension.

Deposited 1220sgd and withdrawal of 5645sgd.

On the same day 08 Dec 2023 after get a perfect pair of both side I won and total of 5645 sgd in evolution table.

So I proceed to withdraw my winning.

The customer service then tell me that bank maintenance and withdrawal will delay.

So I waited and check with them again.

On the same day around evening time they suspended my account and told me that service provider locked my account for investigation till today 11 Dec 2023 , no news at all.

I need assistance from casino guru

.

Dear chngkianhuikenneth,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the KYC verification?

What types of games have you played? Have you played anything else besides blackjack?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes I am with this platform for 2years plus . So far don't have any issues with the withdrawal.

Suddenly this withdrawal delayed and they locked my account. The CS told me that is the service provider[evolution gaming] that locked my account for investigation

On that day I profited 7000 -8000sgd.

Due to winning a x200 both side perfect pair.

I played bacarrat live casino.

I passed the KYC.

The CS told me that my account was locked by the provider Evolution and under investigation.. is there anyway to contact evolution?

Please bear in mind that it may take some time for the game provider to conclude the investigation. Before we get in touch with the casino, can you please advise if you received any more specific information on how long the investigation could take? Also, if you do have any additional communication between you and customer support regarding the issue, please send the screenshots here. Thank you.

Sorry first time I am facing this issue and I don't really know how long is the investigation ? Can you advise me ?

The casino only tell me to wait and there is no time approximately for the investigation. Attached the screenshot . They only reply the same thing over and over again.

Recently their reply is dam slow and trying to ignored my text.

I believe they are dragging time and not to payout ?

Dear Guru,

2 days no reply from the casino already I think they don't intend to payout

Thank you very much, chngkianhuikenneth, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Thomas,

The casino is ignoring my text already for 4 days

I believe they are trying to do something funny and not paying out my money

Hello chngkianhuikenneth,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite FQ8 Casino to join the conversation and participate in the resolution of this complaint.

Dear FQ8 Casino,

Can you please provide an update on the investigation status?

Thank you.

Kind regards,

Tomas

Casino.Guru

They keep ignoring my text

I believe this scammer scammed alot of people, we need to stop this fake company . Their licenses all is fake .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

not sure how many people they scammed already please help to contact them.

Told me small amount but end up they ignored me

Please help me settle this case.

This casino so terrible.

Is there anyway to report them ? Prevent them from scamming more peopl

Dear chngkianhuikenneth,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru