FoxyPlay Casino - Player's withdrawal repeatedly rejected.

Have requested 380 euro withdrawel 5 times, I'm fully verified. They keep fobbing me off with excuse after excuse, made my first withdrawel request on the 25th November. Have been told to resubmit the request 5 times,,each time its rejected and returned to my playing balance..NIBODY will tell me why its being rejected

Dear martyboy123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.  

Best regards,

Petronela

Yes, first withdrawel

Have you accumulated your winnings with or without an active bonus, please?

Absolutely no bonus !!

And now they have removed the option to withdraw using bank transfer,,if I attempt to use any other withdrawel method, a message pops up telling me I must deposit using that method first,,needless to say, I don't want to deposit here.

Martin

Dear martyboy123,

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Thank you in advance for your reply.

Dear martyboy123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.