The player from Finland had expressed dissatisfaction with an online casino, claiming that despite repeated requests made by a relative on her behalf, her account had not been closed. The Complaints Team had attempted to understand the situation more clearly by asking for additional information, but the player did not provide sufficient details. We had extended the response deadline twice, but the player did not reply. As a result, we were unable to investigate the matter further and had to reject the complaint.
FoxyPlay Casino - Player’s request to close account ignored by casino.
Amount: €5,000
FoxyPlay Casino
Safety Index:LowSafety Index
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3.8
FoxyPlay Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
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1 year ago
Illegal delivers, so they don't close my account even though the requested mail has been sent a million times
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1 year ago
Dear anzelika33,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
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1 year ago
A person close to me has sent them a request 100 times to close my game account, and it's not how it works.
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1 year ago
Thank you for your reply, anzelika33. I am afraid I am still a bit confused. Do I understand correctly that someone else asked the casino to close your account? Have you ever personally ask them to close it? Do you currently have access to your casino account?
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1 year ago
Dear anzelika33,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
My relative has personally asked, not me, I've been watching from the sidelines as he asks for the account to be closed 4 weeks in a row, but the account has been open so far
Automatic translation:
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1 year ago
So your relative is asking the casino to close your account? Could you please explain why you can't contact the casino yourself?
