velobet opens accounts to players with gambling addiction after being informed of it

You close the account due to gambling addiction and they open another one with your same data responsible gambling 0 and on top of that they do not answer you with any explanation they do not clarify why they have done it creating irreparable damage leading to a terrible illness and a very bad end

Hey, I've already replied to you here: https://casino.guru/forum/casinos/velobet-casino---general-discussion/8#post-96805 so it would be nice if the conversation was kept in one thread to keep it all straightforward.

Thank you. 👍

Very bad casino, bad in withdrawals, bad in deposits, they keep your money, you tell them that you are addicted to gambling and they open another account for you with your data and money disappears from the account.

Velobet.com is not licensed, allows Spaniards to register and play and allows players with gambling addiction to play again, all of which is permitted and covered.

But all this is not going to stay like this, they are going to pay but not even those who cover them up will be challenged.

I have already expressed my answer to this in the following thread: https://casino.guru/forum/casinos/velobet-casino---general-discussion/10#post-97792 

It's not necessary to post it in three different ones, so it would be best if we keep the conversation in one so we don't get lost in it. I don't see much point in writing the same thing several times to different threads.

And I repeat to you again that gambling addiction is a very serious and serious issue to not give it the importance that you give it. It is very clear in the screenshot how I describe my problem and they read it and they respond to me later with an email. There is no nothing more to say, that's why you will know why they don't want to get the truth, starting with the fact that on your page it says Spanish players are not allowed and I have sent them two different accounts with Spanish registration. I don't know why they don't recognize the truth, you will know.

Dear player,

Since we have decided to restrict you from the forum since we are confident this conversation is going nowhere, even in many other threads, and you also appear to be resistant to caring explanations, this is one of the last posts for you, where I mainly care to explain the restricted countries to others.

Starting with this:

All casinos accept players from certain countries only, with the rest of the countries being 'restricted'. This means that players from these restricted countries are not allowed to open an account and play in the casino. This is the same for all gambling sites, but what differs is how casinos deal with players from restricted countries.

The casino's point of view

Many casinos only state the restricted countries in their T&Cs, so it's the responsibility of players to check whether they are allowed to play at them or not.

Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.

This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally.

The player's point of view

If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.

Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.

Our position

It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.

Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.

Our recommendations for casinos

The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.

If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules.

Requirements for both 'fair casinos' and 'fair and safe casinos'

For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process.

(Source - Casino Guru Fair Gambling Codex)

I hope it is pretty straight-forward to recognize that the whole situation is more complex, and that the information we provide in the review may be viewed differently by players.

Not only do we consult terms and conditions, but we also consider the way registration is held. Thus, when it comes to complaints, the Team sticks to the aforementioned Fair Gambling Codex, considering each case at a time.

Hopefully, the given suggestion will spare others possible issues when asking for self-exclusion:

"When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action."

Please understand that dealing with the numerous charges you have leveled at us is not within our daily capabilities. Complaints are good example, speaking of which - the last one 👈

I imagine you feel mistreated, so please, find another forum that better suits your interests.

They are just contradictory terms and conditions of all casinos in general, and I also say that whoever decides all of this, if it is taken to court, is a judge, the judge can annul any terms and conditions of any casino! Terms and conditions is nonsense that, the casinos try to screw you when you win, only to say that you violated some of the terms and conditions, nothing more than a trick, Nowadays if you go to a shopping mall and log into a public internet network, or even go to a relative's house, and log into your account or even via mobile data via satellite, which is not dynamic (it changes every time you log in) so you just by logging into a IP that another player logged in to you have already violated the casino's terms in general you are already punished, so I don't see the logic in this it's idiotic, imagine going to a relative's house and having to ask them if they have an account at the casino x or y, just to not violate terms and conditions, with something that life itself is less important than a simple casino, (maybe I'm a clown).

I don't think you're thinking wrong. But if we know in advance that such things can cause inconvenience, then we have to be careful, because a lot of people are trying to abuse it anyway, and that's why casinos usually have it included in their Terms and Conditions.

The downside is when the casino also takes advantage of this to harm the player, but on the other hand it is impossible to maintain the connection with just one IP, as it is not dynamic! It changes every time you turn off the router or use mobile data via satellite, I think bookmakers should adapt to this! Just an opinion.

And so, based on my experiences, we always want more supportive evidence from the casino.

The same IP address or dynamic IP address is just not enough to clearly state that the player has created several accounts.

Technically, these rules are to save casinos from bonus abusers, so saying that two players with one shared IP are just one person with two accounts won't stand too long. There must be some other connection or similar events, like taking registration bonuses on both accounts.

Quoting from the Fair Gambling Codex:

"Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. If a player wins something on one of their duplicate accounts, the winnings are generally annulled. In some cases, the initial deposits might be returned to the player if the casino believes the duplicate account was created by accident.

The casino's point of view

Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. This is why it makes sense that casinos protect themselves by closing duplicate accounts.

Our position

We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.

In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.

But if you close an account due to gambling addiction, even if it is through chat, and they reply by email that your account is closed and the next day they allow you to open another account with your same personal data without deceiving anything and without requesting any bonus and depositing from the same bank account with the same data, that is not responsible gambling, they are omitting it to take advantage of the vulnerability of players with this disease and Acosta profits from them who know they are vulnerable.

Good question, I'd like to quote my recent response to the very same topic:

"This is exactly the problem with the multiple accounts addicted players tend to create. Obviously, someone addicted just can't resist the urge to play, so he must get to the casino somehow despite his previously closed account.

I truly understand this situation. Frankly, when it comes to players protection, casinos are limited by their platform and software capabilities.

Just imagine the only "personal" detail such a platform compares with the history is an email address. As a result, you will be able to create as many accounts as you like because the email must always be unique. Under such circumstances, it does not actually matter whether you use your real name and address.

And because it's common knowledge that only one casino account is permitted, and using different personal details means failing the KYC, casino management may think all possibilities are covered. Sadly, the KYC usually comes after the initial withdrawal request. Accounts are not much investigated earlier, because it's part of the most likely inevitable KYC.

So, technically, there is a pretty tight spot for each addictive player, which may feel like a trap, and we're trying to explain that to casinos on every occasion."

Sorry Radka, from my ignorance I still don't understand how a person who closes an account due to gambling addiction and never wants to open it again, the casino is perfectly informed in this case it allows you to open another one later with the same name, last name, date of birth , address, country, same bank account that makes the deposits, from my point of view there are several points to take into account that a casino has responsibility because a player with this problem only has the option of closing that door to try to recover and if They don't allow it, it can be hell, it can even lead to worse things like suicide, therefore in these cases a judge would have a lot to say about this dirty game that the casinos apply, thank you.

May I ask, if such a case has happened to you, actually? Which casino was it and when exactly did this happened? If you feel our complaint team could be of any help, feel free to say so, and we will do our best to help you out. We will not like to see this leading to any worst things, of course. Please let us know, how could we assist you. We'll wait for your reply here.

Hello Romi, thank you

If this happens and has happened at velobet.com.

Is there any way we can help out, actually? Please let us know, we will be glad to do it, for sure.

The experience with this casino, the truth is that it has been the worst of my life. I hope that action against these types of casinos like velobet.com is harshly pursued. That's what many of us are in.

Well, I'm certainly sorry, but haven't you thought about filing a complaint if you've encountered such problems ? Our team would look into it and try to investigate everything necessary and maybe we could help. What do you say ? 🤔