they’re miscoding mcc to bypass gambling blocks, let them know you’ll report them if they don’t answer
Automatic translation:
Tant
Utbmitchy
Bronze
Utbmitchy
3 weeks ago
Hello
Did you manage to get any information about lexiver or lendfore?
Thanks
Automatic translation:
Alfred_ANTONYAN21
DjumK
Gold
DjumK
3 weeks ago
Hi. I went through all my transactions, identified the ones processed by Xpate, and my bank has already filed chargebacks for them. Now I'm just waiting for the bank's decision.
Automatic translation:
Alfred_ANTONYAN21
johnmaddisonn1
Gold
johnmaddisonn1
3 weeks ago
Hi. I haven't recovered my money from Xpate yet. My chargeback cases are still under review, and I'm hoping for a positive outcome.
Automatic translation:
Alfred_ANTONYAN21
Anonymized1181
Gold
Anonymized1181
3 weeks ago
Hi. They won't let me withdraw my winnings, so I've had to contact Xpate, the payment processor. Since I couldn't resolve the issue directly, I asked my bank to file a chargeback against the transactions processed by Xpate.
Automatic translation:
Alfred_ANTONYAN21
Lisa2
Gold
Lisa2
3 weeks ago
Hi. If your bank has filed the chargeback correctly and your case is backed up with solid evidence, I think your chances of recovering the funds from Xpate are quite good.
Automatic translation:
Alfred_ANTONYAN21
DjumK
Gold
DjumK
3 weeks ago
Hi. I haven't received any refund from Xpate yet. My chargeback is still under review, and my bank told me the deadline for a response hasn't passed yet.
Automatic translation:
Alfred_ANTONYAN21
Snowyhill84
Gold
Snowyhill84
3 weeks ago
Hi. Xpate usually isn't shown as the merchant name on the transaction. Instead, you'll see a merchant descriptor, while Xpate is the payment processor behind it. If you can share the descriptors from your statement, I'll let you know if I've come across any of them being linked to Xpate.
Automatic translation:
Alfred_ANTONYAN21
voodoo4
Gold
voodoo4
3 weeks ago
Hi. I've seen this happen quite a few times. Xpate sometimes says they can't locate a transaction even when you've provided the card details, date, and amount. If you haven't already, send them the exact merchant descriptor as it appears on your bank statement. That's often the easiest way for them to identify the payment. If they still say they can't find it, keep all of your correspondence with Xpate and contact your bank as well. Those emails may be useful later if you need to file a chargeback or if you already have one in progress.
Automatic translation:
Alfred_ANTONYAN21
Anonymized1181
Gold
Anonymized1181
3 weeks ago
If you do receive the withdrawal, please let us know here. If you don't receive it within the next few days, I would recommend starting a chargeback with your bank rather than waiting indefinitely. The sooner you begin the process, the better, as chargeback time limits apply.
Automatic translation:
Alfred_ANTONYAN21
Lisa2
Gold
Lisa2
3 weeks ago
Hi. Is there any update on your refund from Xpate? Has your bank completed the process yet, or is the chargeback still within the timeframes?
Automatic translation:
Alfred_ANTONYAN21
Lisa2
Gold
Lisa2
3 weeks ago
Hi. If they're ignoring you, I'd recommend filing a chargeback with your bank as soon as possible. There are time limits for raising a dispute, and if you miss them, the funds are likely to remain with the merchant. Based on my experience, I wouldn't rely on Xpate to refund you after those deadlines have passed.
Automatic translation:
Alfred_ANTONYAN21
Lisa2
Gold
Lisa2
3 weeks ago
Hi. There's not much you can do at this point except wait for the bank's decision. Hopefully you'll get a positive outcome. Let us know how it goes when you receive an update.
Automatic translation:
Anonymized1181
Alfred_ANTONYAN21
Diamond
Alfred_ANTONYAN21
3 weeks ago
My transactions on GTspins.com where all processed under ‘sends global’ - did you have that also?
Just a general question to anyone who has gone directly to a merchant and received a refund. How long do they take and do you get any response first?
Automatic translation:
Foxtrot90
Mytic
Platinum
Mytic
3 weeks ago
Report to casino guru complaints
Automatic translation:
Foxtrot90
Snowyhill84
Platinum
Snowyhill84
3 weeks ago
ive never had a direct refund from a merchant. GLFI my biggest one and can’t get anything at the moment 😩
Edited
Automatic translation:
Snowyhill84
Platinum
Foxtrot90
3 weeks ago
ive never had a direct refund from a merchant. GLFI my biggest one and can’t get anything at the moment 😩
Automatic translation:
3 weeks ago
Do you know who they are and have you contacted them directly? Run their T&C through chatgpt.com and query it. It'll pull together narrative for you for a refund. Apologies if already done that.