Hello. Xpate replied to my first email, stating that they couldn't find the transaction in their system and asking me to provide the payment details. I sent them the (redacted) card details, the transaction date, the amount, and the website where the payment was made. They then replied that they still couldn't find the transaction and advised me to contact my bank to resolve the issue.
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billi85
spider888
Silver
spider888
3 weeks ago
Hello. If I understand correctly, Xpate refunded your money about two weeks after you requested a chargeback? Did they dispute the chargeback at all, or did they accept it?
Automatic translation:
billi85
johnmaddisonn1
Silver
johnmaddisonn1
3 weeks ago
Hi. You should consider filing a chargeback through your bank for the transactions processed by Xpate. If you can provide enough evidence, you may have a good chance of getting your money back.
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billi85
keejan
Silver
keejan
3 weeks ago
Hello. Understood. Good luck with the return to XPate.
Automatic translation:
billi85
Silver
3 weeks ago
Hi everyone. Has anyone had any experience with CSMKET? I've heard that payments might be processed through Walleto. Can anyone confirm if that's true?
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XkBoii
Foxtrot90
Gold
Foxtrot90
3 weeks ago
Yeah same they just said complete the form, was this the same for you? Do you know if passpoint, ISX financial and kryptonim go through them? I think passpoint and kryptonim do for sure. The other one is other merchant name on my lloyds for open banking. Shame lloyds said they cant do anything for me as it was open banking transaction.
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Foxtrot90
XkBoii
Platinum
XkBoii
3 weeks ago
yeah same for me bud. I know Kryptonim do, I’m hoping quantipay AG do too but sure I’ll find out soon. Not sure on the others you said