Complaint about outstanding payment

Dear customer service team,

I am contacting you to address a complaint regarding an outstanding payment. I've been waiting for my balance to be paid out for more than 7 days now, which is extremely frustrating for me.

My transaction details are as follows:

- Amount: 3500

- Withdrawal request date: 3/14/2024

- Withdrawal method used: Credit card

Despite contacting your customer service team several times, I have not received a satisfactory solution. I therefore ask that my withdrawal request be processed immediately.

I expect my money to be transferred to my account as quickly as possible. I urge you to resolve this issue as, as a loyal customer, I expect a reliable and timely service experience.

I thank you in advance for your prompt attention and hope for a positive solution to this problem.

It's about the Casino Frumizi

Hello,

I could not overlook that the post seems to be addressed to Frumzi's customer service team.

I wanted you to know, that I'm pretty convinced the customer service team won't find this post here on the forum. When it comes to similar problems with Frumzi, I suggest you check out this thread 👈

Many players are experiencing delays, so it seems, we just all need to wait.

Some of them have been paid out, by the way.

I still haven't received my payment, I've been waiting for more than 7 days now. Please help me further

Hi, you didn't get any new update or the casino didn't tell you anything ? 

I would like to point out that we give casinos 14 days to resolve the withdrawal, so you're only halfway through. If nothing happens in two weeks and the casino continues to ignore you, then you can file a complaint with us and our team will investigate and try to find out what's going on. 

I would recommend being patient for now even though I know it is not easy.

It's now been 15 days and unfortunately I haven't received a payout yet 😕

I'm sorry, the casino still hasn't told you anything and you haven't learned anything new why you still don't have your money ? 

I see you have an open complaint, so our team will try to help you. I hope this will be resolved as soon as possible. 

If you have anything new, let us know.

Until now I have only received the same excuse from customer service that they apologize for the delay. However, it has already been 16 days and I still have not received a payout. I am asking for help as this is really annoying.

Attached is today's statement and as always the exact same answer as always

Yes, I see it's the same thing over and over again and as I mentioned our team will try to help you. So we will have to be patient and wait until we contact the casino. I hope you will see your money as soon as possible. 🙂