Concerns about user reviews

I decided to set up this thread because one of our dedicated members made a good point when it comes to user reviews, and I'd like to continue here.

Thank you CasinoStreamer88 🙂.

I'll paste in your last post about this subject.

Hello dear Radka 🙂

I understand and see the problem too. 🙂

Unfortunately, there are many players who give bad ratings, for example, right after 1 or 2 deposits because they unfortunately lost and they are frustrated.

This is exactly the point that I personally find somewhat unfair towards the casinos.

After all, in my opinion, your site is so well-known and successful that many players come to your site first to choose casinos, which I think is great!

You are doing everything really well here and I am really happy that you exist! But I would wish that there was some kind of system in which, for example, only verified players gave ratings or they were only allowed if one had a certain amount of experience in the casino.

I just think it takes something that satisfies both sides 🙂

I can really well imagine that it is very unpleasant and bad for casinos when people give bad ratings because the others might then look for something else and that will damage the casino.

But what bothers me personally the most, if I may be honest, is exactly this topic. 🙂

Yesterday I noticed at a casino that is new that it has 5 user reviews that I think 4 out of 5 reviews are fake because it is a person who writes reviews in several accounts so that the casino is presented well, which does not necessarily have to be the case .

I personally feel betrayed by this. 🙂

I wanted to register there yesterday and looked at the reviews beforehand and when I saw that I avoided the casino because I just felt a bit fooled 🙂

I can write to you privately which casino I mean if it should be important to you 🙂

✌🏼🌿✌🏽

Hello there 🙂

I feel that we should discuss user reviews separately, outside ABO's general thread. I'm sure that lots of players feel the same.

I understand your point, allow me to add that Daniel explained what we do to prevent that pretty well here.

We still act in accordance with rules that have been set to keep user reviews genuine, it's not as easy as you may think 🙁

3.11. The purpose of reviews and ratings created by Users on the Website is for them to reflect truthful experience of players at individual casino websites. That is why we reserve the right to delete User reviews which were created by Users after being motivated to do so by the casino, for example by offering them a bonus in exchange for a positive review.

3.12. We do not have the Users' permission to share their personal information, including their e-mail address, with the casino websites which they reviewed or rated on our Website. Therefore, we cannot share this information with the casino to help identify the User who submitted a review on our Website. If a casino wishes to identify the User or communicate with them, representatives of the casino are able to directly respond to the User's review"

We also intended to give casinos a chance to respond to reviews, so fake players posting bad reviews can be exposed by the casino directly, we try to "cover the rest".

All admins are very concerned about the quality of the user reviews that are approved, we do everything we can to uncover bad intentions.

Feel free to name casinos openly, we do not have to hide anything. 🙂

If you personaly don't like that idea, email me: radka@casino.guru

Thanks for the detailed answer, now I know more. 🙂

First of all, I can't imagine how much work you have here 🤯 so many applications for complaints or other things, one really wonders how you manage to do it all so professionally!

It's good that casinos have the ability to respond to reviews as it would be a bit inept if they couldn't.

I would like to speak openly about casinos, but I don't want to badmouth/write anyone because I can be wrong and for that reason I'm more of a person who doesn't name names. 🙂

But I noticed something I would like to show you 🙂 I'll write you an email ✌🏼✌🏽

Hi, dealing with user reviews sometimes feel like a fight with windmills since we receive hundreds of fake reviews from players who created multiple accounts, but we also receive many fake reviews that are written by casinos themselves.

We also prepare a little change where only registered members will be able to write the user reviews. I also had the idea of enabling the option to write the reviews only to somehow verified users, but that would reduce the amount of submitted reviews drastically. We constantly work on improvements and I believe that a major improvement should be implemented by the end of this year. That improvement will make sure that more experienced players and users that engage more on CasinoGuru will have stronger impact on the user rating compared to newly registered users.

Hello dear Daniel! 🤜🏻🍀🤛🏽

I've heard from the Rakda that you're working on it and I have to say it sounds like a great idea and certainly a lot of work at the same time! But one thing you need to know, some of your members appreciate your work INCREDIBLY!! I'm definitely one of them!

I'm sure with time and a lot of patience and love you will achieve everything you and your team put your mind to!

And I will support you as much as I can!!

Long live the guru team✌🏽 🤜🏻🍀❤️🤛🏽✌🏼

Ps: Thanks for letting me be a part of it. 🙂

It's fun to talk to such nice people who are always by your side 🍀

We are so glad to have you here. And it's not because you still appraise us so high - very often 😂, but because you can advise and calm other players in need, and keep an eye on details we may miss.

That's what's worth mentioning!👍

Thank you Radka 🙂

If I can help the community, I'm happy about it! We all need a little help 🙂

I wish you a nice day!

Dear moderator, I wrote a review for 2 casinos, the reviews were rejected, before that I wrote for a project from one of the general network, it was approved. Why is this happening? I can provide screenshots that I am a real player in these casinos.

I have sent you an email explaining everything. I hope you understand why your reviews were rejected first. It was because our internal system detected some similarities. It should be fixed by now. Thank you for your cooperation.

Hello dear! Why were my reviews deleted?

Hello there,

Thank you for getting back.

You can check your email for an explanation we provide upon every rejection. According to our system, it seems that "Unfortunately, we need to reject your review since our internal system detected too many similarities to other reviews submitted already to this casino. We do this in order to keep the user rating as genuine as possible."

The same goes for all your rejected reviews, I'm afraid.

I'm not saying our detection tool is always correct, so perhaps you can send us screenshots showing your active casino accounts and deposit or withdrawal history, so it is obvious your account existed when you submitted the reviews. What do you say? We are available at community@casino.guru

To keep the rating unbiased, we only need to be certain you are a real player with real experience.

Thank u, i sent screenshots to your email 🙂

Thank you,

Sadly, none of those show the casino's name, date of account creation, or the same casino username you entered when submitting both reviews.

I would like to ask you to provide screenshots confirming that you have registered the accounts with the provided username before you submitted both user reviews.

The whole team appreciates your understanding and cooperation. 🙏

Hello dear! Sent repeated screenshots from casino to confirm real accounts

Hello, could you please review the refusals to publish reviews.

I would say that we have checked everything and the result was as you stated in the reason. It is important to note that one review per account is always allowed. 

Good day! You are not answering me. I asked you why my review on casino r7 was rejected? Please answer my message.

Hi, I looked into it and it's because our system has evaluated that there are many similarities in your user review. It is always important to remember that one user review is allowed per casino from one account.

But if you have any proof that you have a casino account, you can send it to email- community@casino.guru

It would be best if your login, some gameplay history and the like were visible. 🙂