I have 3 pending withdrawals from 07/25. Tell you that they are very slow but they end up paying, don't worry. On 2 previous occasions they ended up paying me but it is true that they do not ask for anything, no documentation or anything and they take a long time to pay. I hope that this time they also pay me because it is €1,000.
Have they paid you?
I have been waiting since July 25th....
He has not paid me, I have been waiting since July 18
How long did it take you to pay?
What withdrawal method have you used?
The other times it took 2 to 3 business days.
I put the card in that once the withdrawal is approved it is instant. If you put a transfer it takes more days I understand. Have you approved the withdrawal?
Visa withdrawal method... and I already told you, I made the withdrawal on July 18 and I still don't have the money.
And do you have the transaction approved or pending? It's not normal at all. They should file a complaint and wake up this casino.
The only thing they tell me is that I have to wait
Well, here we should act and lower the rating that this casino has. They are not transparent and the online agents are clueless. I have withdrawals from 07/25. Inform me when you get paid and I will do the same when you do. In any case, press the chat and email until they get tired and pay you your money. Cheer up
I made a withdrawal of 500 euros on 07/18/2024 and today, 07/29/2024, I have not received the money. First, they tell me that the transfer has already been made and that I have to wait, when they themselves told me that 3 to 5 business days.
Then another colleague tells me that they have already done it and that I should call my bank so that they can give me the information, I contact my bank and they ask me for the ARN code of the transaction, which to date they have not given me either. sent.
To make matters worse, another colleague tells me that the withdrawal has not been made because my account is not verified, well I tell him how do I do it if nothing appears to be able to do it and he tells me to delete cache etc etc and leaves the conversation, I start talking to another classmate of his and I tell him what his classmate told me and the same classmate tells me that that's not the case and it has nothing to do with the retirement, to which I ask him again how it's going. of my withdrawal and he tells me that I have to wait, I ask him for the ARN code and he tells me that I have to wait, so I don't know what to think about the 500 euros that I withdraw
This is quite a messy situation there, as I can see.
Is your account fully verified there now, or did they not ask you to start the verification process yet?
I believe that this is your first withdrawal at this casino, right? I hope they will be able to solve it soon so you can receive your money. If you feel that you need help from our complaint team, please let us know, and we'll have a look into this.
I have 3 pending withdrawals from 07/25. Tell you that they are very slow but they end up paying, don't worry. On 2 previous occasions they ended up paying me but it is true that they do not ask for anything, no documentation or anything and they take a long time to pay. I hope that this time they also pay me because it is €1,000.
So hopefully, this time they will do as before and pay you the money.
Do you know what causes the delays there, though?
They never ask for any verification. You have been waiting for many days so you should file a complaint with the casino. With so many complaints, how does he have that score?
And do you have the transaction approved or pending? It's not normal at all. They should file a complaint and wake up this casino.
Whenever a player feels that our complaint team could be of any help, we will gladly help with the complaint. Just bear in mind, please, that we give casinos 14 full days to process the withdrawal before we can intervene in any case.
They don't tell you, you never know if you will get paid or not because it seems like they don't want to pay. We are having delays is what they say.
I understand that the 14 days are from work or from when the withdrawal began.?
They don't tell you, you never know if you will get paid or not because it seems like they don't want to pay. We are having delays is what they say.
Well, it would not make much sense to say, "Dear player, we're not going to pay you."
I imagine the worries must have been eating you, but is it truly so unbelievable that the casino might be delayed with payments? I mean, how could you know? I would prefer the optimistic version by any means.
Based on the complaint you have mentioned:
16 submitted in total
4 resolved
1 unresolved
9 rejected
Well, there is only one actual unresolved problem. the Safety Index has been lower due to that.
Actually, a value "above average" feels quite appropriate to me.
I do hope the will manage to pay you soon.
I understand that the 14 days are from work or from when the withdrawal began.?
Technically, by the day you submitted the withdrawal request, or from the day the KYC started - if the KYC got involved.
Try to be patient, please. It must be hard, but waiting seems like the only thing to do.
At the moment I still haven't been paid since July 25...pending withdrawal without processing. The only thing they do is ask for forgiveness and that you have to wait a little longer. It really is a shameful casino. Let's wait to get paid and never come back here again
I know that it is not easy to stay patient, but try it, please, and hopefully you'll have some good news for us soon.🤞
I will surely understand if you won't go back to play there again. If you don't have a good experience, it is only logical to move somewhere else. But it depends what everyone calls a bad experience.🤔
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