I understand that the 14 days are from work or from when the withdrawal began.?
Technically, by the day you submitted the withdrawal request, or from the day the KYC started - if the KYC got involved.
Try to be patient, please. It must be hard, but waiting seems like the only thing to do.
At the moment I still haven't been paid since July 25...pending withdrawal without processing. The only thing they do is ask for forgiveness and that you have to wait a little longer. It really is a shameful casino. Let's wait to get paid and never come back here again
I know that it is not easy to stay patient, but try it, please, and hopefully you'll have some good news for us soon.🤞
I will surely understand if you won't go back to play there again. If you don't have a good experience, it is only logical to move somewhere else. But it depends what everyone calls a bad experience.🤔
Good afternoon,
Since the 25th that I made my withdrawal and it is July 31, it is not a matter of patience, I find it is more an issue that it is intolerable that casinos do this with withdrawals. Deposit quickly but withdraw not. I feel scammed and not knowing when and if I will get my money. They don't pay because they don't feel like doing it, that's it.
Hello, 14 days have passed and I still haven't received anything that I have to do because my patience is running out.
Amazing. I'm technically on business day 5 and I'm on my way. Good luck, file the complaint and get paid. In any case, I still don't understand the score that this casino has with what they are doing.
Because they have a high payment percentage, meaning that they will pay almost everyone even if it is late.
Well, what bad luck we have...
Good afternoon,
Since the 25th that I made my withdrawal and it is July 31, it is not a matter of patience, I find it is more an issue that it is intolerable that casinos do this with withdrawals. Deposit quickly but withdraw not. I feel scammed and not knowing when and if I will get my money. They don't pay because they don't feel like doing it, that's it.
I surely understand your frustration, but unfortunately, there is nothing much we can do right now but wait. When the 14-day time frame passes and you will not receive the money by then, our complaint team will be able to intervene.
Have you had any experience with withdrawals from other casinos? How long do you usually wait?
Good morning,
2 days at most in other casinos. This is the worst experience I have ever had. Furthermore, the staff does not know how to tell you when you will get paid because they do not have any access to the financial department. They only tell you wait, we're sorry, there's a long queue for withdrawals... well, very very bad.
Hello, good in my case, yes, the 14 days have passed, what do I have to do?
Hello, 14 days have passed and I still haven't received anything that I have to do because my patience is running out.
Hello. I am sorry that this issue still persists.
I would suggest you make a complaint here with our team and they will gladly check out what could've happened and hopefully resolve this.
Please use this link to do so, if you wish and let us know how it goes.
Good morning,
2 days at most in other casinos. This is the worst experience I have ever had. Furthermore, the staff does not know how to tell you when you will get paid because they do not have any access to the financial department. They only tell you wait, we're sorry, there's a long queue for withdrawals... well, very very bad.
Well, I hope that this queue will get shorter soon and that your time to get the withdrawal will come.🤞
Hello,
I have sent a complaint email to complaints because in the particular conditions they indicate that withdrawals will be processed within 3 business days following the request and I am already on the fifth day that they are not complying with their stated conditions. Let's see if with this I have the 🍀 to put an end to this matter.
did anyone get money???
I nothing. I've been there for 7 days and they're dragging my feet. Some scoundrels who also deceive.
Hello,
I have sent a complaint email to complaints because in the particular conditions they indicate that withdrawals will be processed within 3 business days following the request and I am already on the fifth day that they are not complying with their stated conditions. Let's see if with this I have the 🍀 to put an end to this matter.
We'll see, I'm curious myself. But did you complain on their website or did you send it to them ? I hope you will get good news soon and your withdrawal will land on your account. If not you can contact us and we will try to help you.
Hello Jaro,
To your complaint email, this is your response, the same as always
According to our system, the withdrawal appears to be queued in the Finance Department.
However, I would like to inform you that the processing time for withdrawal requests is approximate and may be delayed at times depending on the number of active requests.
You can check the status of your request directly from your player account.
Well, it's not our email, it's the email of the casino that replied to you. I guess you'll just have to be patient. May I ask exactly how long you are waiting and when you made your withdrawal ? I'm sorry if you've already said that, I just didn't see it, so that's why I'm asking.
I will wait for the answer.
Correct, it is the rtbet casino email. Withdrawals are from July 25. The 14 days are not yet there
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