Refunds from online casinos without a valid license

Hello everyone,

Have any of you had any experience with legal action against casinos that offer their services illegally without a valid license?

Or is it possible to take action against casinos if you have been banned in the respective country due to gambling addiction and you can still open an account?

I'm looking forward to hearing about your experiences!

lg

May I ask which casino you experienced this at, please, and would you like to tell us more about it? Maybe we could be of any help?🤔

Yes, of course. At 22bet. I have repeatedly asked them that their offer is illegal in Switzerland without a valid license. They responded with ready-made answers along the lines of "Every player is responsible for checking whether he/she is entitled to register at the online casino." I received the same answer when I explained that I am blocked in Switzerland and actually should not have opened an account with them. However, there were no questions or checks when I opened the account, so I was able to "bypass" my block and once again fell into the "gambling trap" and lost amounts in the high 5-digit range.

Hello,

I'm probably going to disappoint you a bit, but we do not see a license or a missing license as a reason for giving the player a refund. On the other hand, lawyers might have a different view on the subject. Here is the thing: we focus on a fair approach, while lawyers focus on legality.

In our perspective, you can still be treated fairly, even in unlicensed casinos. If you have a fair chance to play and the casino is willing to pay out your legitimate winnings.

The point is, while lawyers focus on the legal aspect and the law, we focus on maintaining the Fair Gamblig Codex 👈

Unfortunately, you should not assume that an offshore company is aware that you have self excluded from casinos in Switzerland. No such world-wide database exists. We try to change that, but due to many different laws, regulations and conditions it's in a early stage. To self exclude in casino, you should do that in each one separately. Yeah, I know how it sounds. Have you perhaps heard about Self Exclusion Tool?

Try one of our initiatives: https://casino.guru/global-self-exclusion-initiative/assistance-tool 👈

A few license providers, however, provide a way to self exclude from its whole list of license holders, but these are just a few.

In any case, if you believe the casino made a mistake or treated you badly. Submit a free of charge complaint. Do you care to know more? Just let us know.