Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 265)

Hi sorry I know I’ve asked before but didn’t get a response ? Was wondering if anyone knew anything about Spinsy casino ? The have debited me from buton Nicosia - but I see no link between these ?

Ah ok through your bank sorry I thought it was direct refunds

received refunds direct from

Ownr and cloud smart hosty ltd

31 more to go 🙂

correct

thats great news mate. I seen you waited 60 days in total was that because they disputed the payments

How much?

How long did you wait?

they said it was 60days overall no matter what, so even if they didn’t dispute it, it would have still taken the 60days. To be honest after 60days I almost forgot about it overall it was about £800. Then I got a direct refund from lunu for £1500 after they realised I had processed a chargeback against them.

Mine over finnart and pixeleum over £3500 but I had over 22k in the account when they closed it on me. Just hope they don’t dispute and it’s the 45 days the bank has told me they have to despite if not day 46 I will get the refund but I ent holding out much hope seeing they disputed yours but I will do the same as you ask them for info on my account etc

If you want to make this idiot merchants a hard time (as well as the casinos)

Send them GDPR request that you wish them to handle over all GDPR material they have about you.

If they dont do that they can get quite of headech and trouble.

When I look for SmPay*PF Maginc on Yahoo.com I get this:

https://toolshaven.co.uk

What do you think? Could it be right?

Just looks like a fake webpage selling tools try the email at bottom doubt they will reply but as its the scammers

I got a rejection complaint nonsense letter from Revolut looks like next step is FOS !

Hi Paul,

My name is Elisabetta and I am a Complaints Analyst at Revolut. 

Thank you for contacting us. We are sorry to learn that your experience with Revolut Ltd has resulted in a complaint.

We have received your complaint on the 4th of November 2024.

I have investigated the problem that has led to your complaint, and I have gathered all the information we need to provide you with our Final Response.

My role in the process has been to review all the information available to propose a suitable and fair solution to the concern you have raised. This means that I have analysed the following key points to address your complaint:

Your concern

Origin of the issue

Actions we have already taken or will take to address this situation

I would also like to let you know that we work to get better wherever we can. That’s why we analyse and share any relevant comments with the teams concerned, enabling them to improve our products and services based on your feedback. We mean it.

Summary of events and explanation

In your complaint, you expressed dissatisfaction about the outcome of your chargeback. Since you believe the website and the transaction are not legit, you are asking us to reopen your case and reconsider our decision.

I regret the inconvenience caused by this situation and, first of all, I would like to thank you for taking the time to bring your concerns to our attention, so I can address and clarify them for you. 

According to our records, on the 4th of November 2024 you submitted a chargeback for the transaction below, after being initially cancelled on the 3rd on November 2024 for lack if information:

Date and time DescriptionAmount2024-10-28 21:49:28Spaympf*skinsonly-990.00 GBP

However, your chargeback claim was rejected on the same day, as you were informed by our chargeback team that we don’t have dispute rights for transactions related to gambling sites.

In this regard, you contacted our Support team via chat on the 4th of November 2024 to have further clarification on the outcome of your chargeback and to report the transaction in question as fraudulent. In light of this new update, the assisting agent explained how to raise a fraud report. However, the decision of no-refund of our chargeback team was confirmed.

Upon carefully examining the situation, I can reassure you that the information provided by our team is correct, and the correct course of action was subsequently followed to report the fraudulent transaction. Nonetheless, I completely understand your frustration and I would like to take this opportunity to provide you with some additional information on this matter.

In regards to the chargeback process, please allow me to clarify that this is framed by a very detailed and consistent set of rules which encompass every possible scenario relating to card transactions. These rules are dictated by the Mastercard card schemes, and both merchants and financial institutions like Revolut are obliged to adhere to them.

Revolut’s primary goal when handling such requests is to protect you and, whatever may have happened with your card transactions, it is in our best interest to have it resolved to benefit you. However, at the same time, we must ensure that the aforementioned card scheme guidelines are followed during the process. 

You can find more information about the chargeback process in our Blog article:[ What is a chargeback and when should I use it? |https://www.revolut.com/blog/post/what-is-a-chargeback/]. Additional information on the matter are also available in our Help Centre and in the following articles:

Dispute a card payment

Dispute process and timelines

Essentially the process includes two types of claims - Fraud or Dispute. 

A Dispute Chargeback, like the one you submitted, is applicable for situations where, for example, goods or services were not provided; goods or services were provided, but they are not as described or defective; duplicate or multiple charges for the same purchase; ATM did not dispense the cash either fully or partially. In such cases our chargeback team gathers the information proving your case and presents it to the merchant and Mastercard where, upon developments of the case, the decision is made.

A Fraud Chargeback, on the other hand, is applicable in cases where a transaction was not performed with your authorisation, and the details had not been shared with the merchant in question. Therefore, our chargeback team needs to verify if the conditions for fraud chargeback claims are met.

In your case, our chargeback team, after a thorough and careful investigation, determined that we have no dispute rights in this case. According to the card scheme rules mentioned above, we cannot dispute transactions related to value purchased for gambling, investment or similar purposes or any related winnings, gains or losses.

There was even more nonsense it was too much to add here but just a long letter explaining nothing but that they rejected it due to being related to gambling which is a joke as its obv a scam

Info@skinsonly.co.uk

info@smartpayments.ee

had to chase but got a full refund

Hi mate what did you say ive got a few skinsonly whats the smartpayments

Which one is info@smartpayments.ee?

Which merchant?

How much did the refund you and how long did you wait?

That email info@skinsonly.co.uk its dead as it rejects when sent

For me also.