ForumComplaints DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 252)

1 year ago by kirekin
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544621 views 5585 replies |
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2 weeks ago

After review, we have decided not to uphold your complaint and the details for why are below. With chargebacks for gambling transactions, we only have chargeback rights for when the funds are not credited into your gambling wallet. As such, we cannot raise these through the chargeback scheme. I appreciate you feel as you didn't give the card details to the merchant and no service was provided by them directly that you can raise a chargeback, however as you mentioned these are the payment companies that the casino uses, as such they will have been provided through the casino. I've raised this to the fraud team to review as if we were to look at the transactions as unauthorized by yourself which you mentioned, this could be classified as a scam. They have completed their review and found that we would not be looking to provide any refund as at no point would Chase have identified the merchant as a Crypto merchant. MasterCard have not recognized the merchant as a Crypto merchant which is reflected in the merchant category code. This is a code decided by MasterCard and the merchant, as we have no control over the Merchant Category Code we would not be able to provide a refund through this avenue either. You have mentioned that you have difficulty controlling your gambling spending and raised this with GamStop to put blocks in place with gambling merchants. This is not something we are made aware of and is directly communicated between GamStop and gambling merchants. This does not include all gambling merchants and would need to be raised with GamStop directly to find out if the casino used is included on their registered merchants. I appreciate this is not the outcome you wanted. Going forward, I would like to make you aware of our gambling control feature in the app where you will be able to block transactions for merchants that have the gambling merchant category code. I understand that in this instance the merchants used a different category code and our gambling block would not stop these, but we can report the merchants to MasterCard with evidence showing that they are providing alternative services than what their category code suggests. This will allow MasterCard to investigate this further and amend with the merchants. An alternative option for the merchants who use misleading category codes would be to disable your online transactions as this would block all online transactions. The final option we would have would be to close your Chase account if you feel none of these are able to support your needs or keep your funds secure.




Help please I don't know what to do now...

2 weeks ago

So clearly Chase don't know what Gamstop is for starters! Gamstop will not help with anything here - these are offshore casinos and to be fair ,with a bit of research and knowledge, nobody should be touching these sites.

Send them the below link - this describes EXACTLY what these sites are doing. It has several names at Mastercard and is classed as money laundering.

https://www.dowjones.com/professional/risk/glossary/anti-money-laundering/transaction-laundering/

Do you have a gambling block on your account? If you don't then there is a chance FOS won't help....

CryptoG82
2 weeks ago

fileThats good Crypto ive sent that on to the bank and sumup and Revolut I had the gambling block on my debit card for the main bank but not on revolut they dont have it plus i cant do goods not received as it says its a money transfer on Revolut

Edited by author 2 weeks ago
paulmcewan05
2 weeks ago

My friend I hope you are well.

If you remember my issue with national bet they have blocked my deposit by closing my account.

Now they have also blocked communication.

In a check I made I found that they are not controlled by any regulatory authority.

What should I do to get my money back?

Automatic translation:
2 weeks ago

My friend I hope you are well.

If you remember my issue with national bet they have blocked my deposit by closing my account.

Now they have also blocked communication.

In a check I made I found that they are not controlled by any regulatory authority.

What should I do to get my money back?

Automatic translation:
2 weeks ago

I would speak to someone in the bank, so directly maybe fraud/scam team.

If they've taken your money but you can't access it then that is not fair play and you have no access to the money you deposited. Therefore a scam/fraud.

Definitely subject to chargeback

2 weeks ago

Can I request that EVERYONE from the UK reports these sites to the UK Gambling commission? Explain what has happened.

Info@gamblingcommission.gov.uk

The more reports they get the more likely they are to actually deal with these criminal enterprises. I already reported Instantcasino.com, Instaspins.com and MyStake.

2 weeks ago

Can I request that EVERYONE from the UK reports these sites to the UK Gambling commission? Explain what has happened.

Info@gamblingcommission.gov.uk

The more reports they get the more likely they are to actually deal with these criminal enterprises. I already reported Instantcasino.com, Instaspins.com and MyStake.

2 weeks ago

Agreed. I have done all of the santeda ones, and guess what. I never even got a reply 🤷‍♂️ haha!

Have you had any response?

makelios6
2 weeks ago

Hi there do the chargebacks gather all your evidence and use this

Dt100
2 weeks ago

I reported a few yeas ago they replied saying they cannot do anything about it but I kept complaining and they got it closed/blocked 24pokies but it just reopens as 24pokies1.com etc etc

Edited by author 2 weeks ago
2 weeks ago

Agreed. I have done all of the santeda ones, and guess what. I never even got a reply 🤷‍♂️ haha!

Have you had any response?

2 weeks ago

They take ages to reply but they will not deal with anyone specifically. They are a reports based organisation - if they get enough reports on the same companies they will start taking action.


I have had direct responses against Instantcasino.com though from quite a senior person in their Intelligence and Enforcement team so I assume they were already looking at them. They requested all the information I had.

2 weeks ago

I reported a few yeas ago they replied saying they cannot do anything about it but I kept complaining and they got it closed/blocked 24pokies but it just reopens as 24pokies1.com etc etc

2 weeks ago

They have sent a load of delisting requests against affiliates recently to google. They have just grown their team 3 fold as well so more likely that they can take some action now. As I said before, the more reports with the same names coming up is likely to prompt action hence why we should all be reporting where possible. Not saying it is going to stop it completely, but puts pressure on them.

2 weeks ago

They take ages to reply but they will not deal with anyone specifically. They are a reports based organisation - if they get enough reports on the same companies they will start taking action.


I have had direct responses against Instantcasino.com though from quite a senior person in their Intelligence and Enforcement team so I assume they were already looking at them. They requested all the information I had.

2 weeks ago

That's good to hear!! One by one we can take them down, really you need the government involved!

CryptoG82
2 weeks ago

Do you send a full list to them or one by one or maybe just focus on the current one Kinghills

2 weeks ago

Do you send a full list to them or one by one or maybe just focus on the current one Kinghills

2 weeks ago

I would send one email per company mate. It then becomes one specific report at a time and they are more likely to take action that way.

CryptoG82
2 weeks ago

Ok I will do Kinghills now



Edited by author 2 weeks ago
CryptoG82
2 weeks ago

All done reported !file

CryptoG82
2 weeks ago

Done, i'd make sure to mention the parent companies aswell if possible so they can investigate all the linked websites

2 weeks ago

Whoever had nationalbet, they have disappeared! Also their website and emails bounce back! I had money in there for months, but never received my withdrawal, now website don't work and the emails have the error!


Crazy

2 weeks ago

Anyone know who to contact about Byte news London? Or is it as usual quick bit behind transactions?

Automatic translation:
2 weeks ago

It was never found.

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Freddi87
2 weeks ago

Can search and see if you find these, or pay for the service.

https://find-and-update.company-information.service.gov.uk/company/11381729/officers

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Dt100
2 weeks ago

Dude I have the same problem.

nationalbet has frozen my money

And they have blocked my communication.

What are we going to do?

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