Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 242)

Monzo rejected my claims.

I'm feeling so depressed.

These companies are illegal, unethical, perfoming every trick in the book to scam us.

I'm a UK-based individual. Registered with Gamstop 5 years ago and am now receiving adverts everywhere I go on the internet 'Not Gamstop', 'Not on Gamstop', come gamble with us!

Again, unregulated, illegal casinos.

I feel so low, Gambling Commission, Gamstop, Advertising Standards Agency, credit card companies nobody is doing anything about this!

In the UK, it was made illegal to allow the use of credit cards to gamble. These companies are getting around it by miss-classifying the transactions. Yet when the transactions are reported nobody takes responsibility?!

I feel sooooooo low right now. 🙁

If you don't mind me asking which companies where you trying to get your money back from

Might be worth trying an ombudsman as a last chance thing, i'm currently waiting on their decision myself, also have contacted MasterCard and they seemed quite interested and have opened their own investigation.

Hey buddy. How did you get hold of Mastercard? I have tried multiple times and I have had no reply! It seems impossible 😬 at least I could potentially get the ones back then that I havent been able to! As some of the ones I've not been able to get back have been my biggest deposits (4 figures)

twitter, i Dm'd them they then asked the issue, i explained and they asked for the details of the transactions, bank BIN etc then said they're forwarding it to the relevant team and will be in touch

Interesting. I will have to do the same tomorrow when I get a chance. As I know some of them have obviously gone through Mastercard as a processor but never knew how to contact them!

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

Heeey! What did you dm them? Just the usual stuff, or something else? 🤠

Revolut also rejected my claims, I filed a complaint since some of the chargebacks went through but not everyone. The complaint was also rejected without any explaination why some were rejected and some not.

I also emailed merchantsurcharge@mastercard.com about these merchants. No response yet.

Just explained my situation, and how the company i dealt with operated and violated the law/ToS, they seemed quite interested so they're investigating

Revolut aren't great with these type of disputes, best bet is an ombudsman and try mastercard again

u told them that u deposit for Casino ?

Please keep us posted on Mastercard's response.

Have transactions to "LuxTel, London" Revolut first denied 6 transactions, then the next day when I tried with the 5 I had left with exactly the same description, etc., they suddenly went ahead for dispute.

All are via a digital Mastercard from Revolut, I appealed but they just keep arguing that they have to follow rules etc for Mastercard.

Yes? Then why did you go ahead with the other 5 transactions after the first ones were denied 😅

No logic at all.

Yes, told them the truth, the transactions aren't listed as gambling transactions (wrong merchant code) though even though i deposited at a casino so i'd assume that's why they're interested

Anyone had any luck with getting refunded direct from -

velobet

goldenbet

rolleto

donbet

casinoways

Or have any idea how to approach higher up as I just keep getting ignored or refused refunds via email! I have had 2 successful refunds back in July with 2 other sites! Staying hopeful 🤞🏼

Tried goldenbet directly but no result, currently working with an ombudsman as chase bank wouldn't issue a chargeback and MasterCard (they're investigating)

My bank are the same refused to investigate. Appalling really isn’t it. I’ve read up on this thread about Santeda BV being the owner of goldenbet etc did you get anywhere with them?

hope the ombudsman supports you and gets the justice you deserve!

This was my answer from Mastercard.

Told them nearly the same as you…

Thank you for contacting Mastercard and sorry to read. Please note that all cards and accounts are both issued and managed by banks/financial institutions, not us (Mastercard) as we are the technology and network providers for banks and financial institutions. If you believe a transaction posted to your account is fraudulent, you should immediately contact the financial institution that issued your card. Look for a customer service number on the back of the card or on your billing statement. You can also contact the Mastercard Assistance Centre toll-free at (0800-96-4767). Hope your issue gets resolved soon. Thanks, ^RT