Tbh I doubt any of these shady companies will refund. They’re out to rob players, so they’ll take anything they will get. Their classic victim is UK players that are on Gamstop, as they know people with addictions will spend a shit load of money
I wish there was some way of bringing Santeda down in the UK in the same way they have been warned and fined in France and Australia 😡
Do you by any chance know how to contact Santeda? I wrote to Mystake and Velobet customer service, but they continue to deny refunds.
Yes all of their casinos deny refunds - way too excited about making a killing by scamming vulnerable people via illegal payment methods
Have you got the email for Enygma?
Have you got Enygma contact email
Have you tried disputing the transaction with your bank?
lol so I complained to ceg and they sided with the casino. What a joke, they literally stole my money. This is what they wrote, it doesn’t even make sense to me just sounds like a load of jibberish.
The Operator, in the view of CEG, has acted in accordance with the public information on its website, to which the Operator has referred to, as well as provided supporting statements.
The Player has based his/her claim on an (alleged) violation of a norm (unlawful action). Even if this would be the case, which CEG was not able to establish, the relative aspect of the unlawfulness means that the norm infringed by the perpetrator must have been codified in order to protect the interest that has been harmed. The norm on which the player has based his claim does in this particular case, however, not pass the relativity test. Whatever may be of the alleged breach of a norm, as a consequence of not passing the relativity test, it is ruled that the Operator has acted in accordance with rules and regulations pertaining to the issues relating to the player.
I got a reply from the bank now after almost 60 days. They don't start a complaint. According to them, I have approved the payments myself. So there is nothing we can do. The banks have their backs on these pigs. So I closed your account at that bank now. They can pull
Are they scamming though really? I understand it’s wrong to miscode and many casinos do this and refuse withdrawals etc but santeda are verified and pay withdrawals out same day.
you played there, lost and now want the money back. You knew of the risk when depositing. Doesn’t seem right this. If you won you wouldn’t be complaining about miscoding
Exactly the same answer I got.
Hello,
It is a criminal offense in some countries to falsify the true reason for the transaction by referring to false coding.
The player usually doesn't notice anything because it happens in the background. My bank has blocked the card three times and demanded an explanation because of transactions with dubious companies across the continent. The player is drawn into the money laundering quagmire, even though he only wanted to spend money on online gambling. Furthermore, this payment processing opens the door to money laundering and illegal funds can be laundered.
Fair comment.
However, if they act unscrupulously (possibly illegally) in regard of miscoding, using 3rd party processors and circumventing Gamstop etc. how can you possibly believe that you'll get a fair crack at the whip when it comes to their games? Where does their bending of the rules stop?
As for payouts, most of the time payouts yes, although they'll leave you enough time to cancel the withdrawal, and all of a sudden need verification of a card you've used once. All to slow the process down to allow the no doubt compulsive gamblers time to think they can win more and blow the lot. Same day? Nonsense.
Anyway everyone's entitled to their opinion...
If you're going to do a chargeback anyway, the ONLY chance you'll get money is to LIE to the bank. If you are honest, you won't get any money. However, I do not advise you to lie, but also do not waste time being honest and trying to get money that way. The bank sucks completely. Mastercard and Visa don't care either. So it is only for these casinos to continue accepting money. But remember one thing, the Swedish banks have started denying money that comes from these casinos. So you only play at a loss.. you can only send money but not receive
I can 100% see it from both sides. I have been scammed myself by many names on this thread but none from any santeda casino (rolletto, goldenbet etc) they always paid my withdrawals and within 24 hours.
My problem is I have money in my account & they suspended me and they never sent me any of my money back. Even after contacting CEG they sided with the casino, I just want my money back or at least my deposits
To be honest I don’t even know if any of these casinos are fair play. Coming to think about it, I’ve never really seen massive wins. They only allow you to draw out a certain amount per day/week too
Oh that’s completely different then. Who are the merchants?
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