I contacted WINTERMDSE by email, initially they responded to me and said they would investigate, now they have gone completely cold with me and have responded to any of my emails in the last week.
& they also declined my chargebacks which I did with the bank, I don’t know how they’ve managed to do this considering they’re not operating legally
Have had similar but not with Wintermads...my take on it is... the merchant have made up an account for you, falsified records, made up onwards transactions that you didn't authorise and told the bank you authorised the initial payment (which you probably did, like me!) Your bank have seen that you authorised the initial payment and, to make life easy for themselves, have taken their fraudulent evidence at face value.
They stopped responding to me too.
Anche con me hanno smesso di rispondere.
The million dollar question is how you go about proving their evidence is false....answers on a postcard
Also has anyone had any contact with CEG gaming, I contacted them on the 8th of June, they acknowledged my complaint. After like 2 weeks I messaged again like what’s happening and they said they need more time. They don’t reply on the thread. I had to contact them directly. Has anyone been successful with getting their funds from a specific casino with help from CEG
I’m not sure of the contact for Enigma. I charged back with the bank and they returned funds. WINTERMDSE declined my chargeback. I’m waiting to see what evidence they’ve sent across to state their reasons. I bank with Barclays
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