3 months ago
I had to go via different methods as they wasn’t replying, but finally heard from the CEO , takes a bit of explaining so I’ll put an email together
0
I had to go via different methods as they wasn’t replying, but finally heard from the CEO , takes a bit of explaining so I’ll put an email together
Mobilium asking for photo of card but I destroyed it when the bank sent me a new one, anyone else had this problem ?
Maybe a longshot but try see if you can view any sent in documents on casino websites, where you know you’ve submitted a picture of the card.
Besides that, look through your pictures app on your phone or old phone.
good luck.
What did you write to them and what did they reply? They just wrote that they don't make refunds and you have to contact the bank for a chargeback for me.
Do they mean photo of your credit card or ID card?
Vad skrev du till dom och vad svarade dom? Dom skrev bara att dom inte gör återbetalningar och man måste kontakta banken för chargeback för mig.
Menar dom foto av ditt kreditkort eller ID kort?
They just told me they won't refund...would be interested to hear how your situation pans out!
They replied this …
Dear Valued Customer,
Thank you for reaching out to us.
To further assist you, we kindly request the following information:
- Date of the transaction
- Amount of the transaction in question
- A screenshot of the bank statement showing the debit of the funds
- A picture of your card displaying the first 6 and last 4 digits of the card number
- Any email IDs associated with the case or any other relevant details that may be helpful for our investigation
Once we receive the requested data, we will review the details and get back to you. Thank you for your cooperation.
unfortunately don’t have a pic of the card anywhere… but will try explain I chopped it up after being sent a new one due to bank questioning transactions going to sites I didn’t know
Hopefully the statement will be enough
I know the last four digits and I’ll just say the bank said it was compromise going to sites I didn’t know so to destroy it. 🤷♀️
Transactions on my account are Mobilumpay, Fatamp Warszawa, as Carsix79 says they've obviously changed the name slightly.
I’m away for the weekend but when I’m
back in the office tomorrow I’ll get it written 🙂 because need to include few screengrabs etc x
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