pocketplay casino operating with a fake license and not processing withdrawals

i wonder why pocketplay still has a rating of 7.8 on this site?

i only signed up with the casino as they were rated so highly and had no warning on casinoguru.

i have been attempting to withdraw my winnings for 3 months now. my complaint closed on casinoguru as unresolved and the casino did not engage, like they don't on all complaints.

casinoguru advised me to go to the ceg. the ceg has advised me they cannot help as pocketplay is not licensed by them and is falsely advertising as such.

how can an individual get their money in these circumstances? i have found and instructed some no win no fee solicitors.

Hi, thank you for the update about your case. I forwarded the info to our Data team so they can look at the license and update it accordingly. When you look at the casino's review, they have only 2 unresolved and 7 resolved complaints so far. We haven't found any unfair terms and conditions, they're not related to any bad casinos so that's why they received the rating.

many of your complaints with pocketplay are unresolved as they do not engage.

pocket play has a dreadful reputation all over the internet i have since discovered.

pocketplay is falsely advertising they have a license.

I currently have solicitors who have filed claims against deep dive tech (pocketplay company name) at the joint courts of justice, I have reported their site to the NCA also have civil claims against them.

What would caisnoguru also suggest a player do to recover their money against this casino you rate at 7.8?

FYI I have been attempting to get this money for over 3 months now and only signed up to the site due to their rating on your site, which i'm sure you will take zero responsibility for.

Hi trudders,

thank you very much for sharing all the information. I can see that review is quite outdated, so we will do a complete update. Regarding the licensing authority, could you reach me at my email address? Based on their website they should have a valid license, if it is a fake validator they will definitely be penalized.

jozef.k@casino.guru

I sent all this to you.

Casinoguru were aware of pocketplays issues. Their main company email doesn't work, their affiliate company emails bounce back. You now have them marked as not accepting new players.

I am going to have to take legal action against casinoguru for their part in this, you were negligent and continued to promote a caisno you were fully aware was in financial trouble and not paying players.

You have done exactly the same with scatterhall.

Please can you email me your registered company details so I can pass this onto my solicitors.

Thanks

With all respect, how do you know we were informed about some financial situation? As Jozef replied, the review was not the freshes one, so it doesn't actually sound like we should be aware.

I'll forward your request, however.

Just a detail, you're wrong about the complaints, I'd say:

"many of your complaints with pocketplay are unresolved as they do not engage."

Just a single one, yours - to be precise.

The rest has been solved.

Also, the casino has closed, which probably explains the missing license. Or do you have other knowledge, please?

https://casino.guru/pocket-play-casino-review

You verify it on Curacao egaming what is not responsible for Gaming Curacao. You search in that case on wrong licensor register

Short question what means dont accept new players? (Register works). Or have it a specific reason? But with the ratings and what i read be sure not a safe place to play..

You are full of utter garbage.

But you have acknowledged fault where you have detailed the review was not up to date, which equates to negligence.

As I said in the other thread I am pursuing casinoguru for misrepresentation.

You are a disgusting group that profits off loss. You should be ashamed.

I'm sorry you're so aware of your own role.

Suit yourself, I hope you'll be happy one day.🙏

Hello there.

I have no further knowledge. The last time we checked, the casino wasn't accepting new players.

Although the score seems good, there is one unresolved complaint, not a good sign. Check the user reviews as well, to see the full picture

Furthermore, this casino is not DGA licensed would be better to pick a casino with a proper license instead.

Why are you so cheeky?

Losing money and blaming others so you can vent your frustration?

Casino Guru is NOT RESPONSIBLE for any of your losses & not even for not being paid out!

If Guru insults you, you can insult back, but even though you answer them very rudely, they still treat you with respect!

I'd hit you with a fist, I'm saying that so you can see how kindly they talk to you when you're just spouting crap and constantly threatening and calling people trash.

You deposit into the casino, NOT the Guru team.

You decide to play in a certain casino and NOT GURU!

NO ONE will hold a gun to your head and threaten you to play!

Also, they don't just pay attention to the reviews but to the whole package, which is what you should know as much as you talk here.

Why did you even play there when you saw all the negative reviews like you said?

Isn't your action then also negligent?!!

Even though you saw it, you wanted to play there, so shut up and don't offend people here!

You keep insulting the Guru team, which I definitely won't let stand!

You should stop playing!

If you can't control yourself and start offending people, you should really consider quitting the game!

Where would you have complained if Guru did NOT exist and you still played at this casino?

No need to tease guru here as it is your fault and nobody else's.

I've been playing for 16 years and that's what happens to me and everyone else out there.

But I find others who blame it absolutely incomprehensible.

Show a little more respect and people might take you seriously.

I totally understand your frustration, I've been in this situation before but you have to contact the casino directly and not take all your negative frustration out on Guru they are NOT the casino!

If you continue to insult the Guru Team and especially the Radka, you will get into trouble with me, even if you now think it's a joke.

Have more respect when you are treated with respect.

Don’t you dare threaten me.

I will speak the truth and continue to do so.

Everything I said is accurate and casino guru is negligent and liable for the reasons I detailed above.

I have no respect for casino guru or people like you.

casino guru should have more respect for players and keep their casino reviews updated and not promote or list casinos that are stealing players money.

It's one thing to speak your mind and another to insult and threaten people.

Also, you're not answering my question.

Why did you even play there when you read all the bad reviews you don't have them all anymore? Or did you want to invest in it?

And why don't you tell the guru beforehand and only afterwards where there are problems?

If there is stress they are good enough to contact ^^

and I'm not threatening you, this is a promise, my dear. 😉

Stop insulting people as trash cans!

Threatening people here all the time, telling me "Don't you dare threaten me"

You can threaten people but not others? Who do you actually think you are! 🖕🏻🖕🏾

If you don't want threats to be made, don't threaten people, otherwise keep your mouth shut.

You're the one making threats around here all the time.

Do what you can't resist, it will only cost you time, nothing else.

I just strongly object to you insulting these people as trash cans.

The only garbage can that has no respect here and talks to people as if they were standing under your feet is you and I absolutely hate people like that.

If all of this is getting on your nerves and the guru team is so bad get out of here, what are you doing here?

Nobody says anything against spreading the truth!

But you only spread threats and insults and are surprised when people respond accordingly.

Best leave this platform instead of offending people.

Watch the progress.

You keep insulting and only pointing out the bad and they STILL respond to you with respect and courtesy.

The only one here who should be ashamed is you.

Getting so old and still like a toddler blaming others because it's naturally more comfortable that way.

You're ridiculous for wanting to blame others for your problems and brazenly making threats.

You’re mentally unstable.

I signed up at a few casinos because casino guru gave them good ratings or ‘fresh ratings’ 6/7 or above.

Post having issues with them I researched the casinos more widely and like scatterhall, pocketplay and mad money have been stealing for months. Casino guru have admitted their reviews were outdated and therefore admitted partial liability. The consumer is never to blame as we should not expect casinos or affiliates to either rip us off or provide outdated and false information.

if scatterhall, mad money, pocketplay (and I’m sure many many other casinos) were listed here accurately many players would not of signed up.

Im done talking to you. Other players can see my posts and hopefully see casino guru for what they are.

The only thing they will see is a desperate person who will do anything to put others down.

They will see guru answer you very politely and you call them rubbish and say you don't have to respect such people.

You call me mentally unstable, you call the guru team idiots who talk rubbish and deserve no respect.

You are embarrassing & the only one here who has an unstable psyche and only threatens and insults others.

Play less, you seem to have a gaming problem.

Ps: Everyone here knows that you shouldn't just pay attention to one rating, but consider all factors.

Also, you didn't even once answer my question why you played there even though you knew they had bad reviews.

Find hobbies, insult people

less than unstable or as a trash can and everything will be fine you puppet 👍

Leave this forum in peace, or stop accusing other members. You are far behind the forum rules!