Player winnings have been canceled Boo Casino

I come here to inform you, about my withdrawal in the amount of R$ 5700 reais, which was rejected for inappropriate reasons. as I have already informed the live chat operators, I have not violated any terms and conditions. They were claiming that I played in disallowed games, with bonus balance! But I played on Crazy time which is an evolution game with a real balance..

As you can see in the image below, I can't play crazy time with a bonus balance! and after I won the BRL 5,967.50 I asked live support to withdraw the bonus as shown in the image below, it will be on 10/19/2022 at 15:56

After the attendant said that I had canceled the bonus, I entered the Mines Dare to win game where I played a value, I have all the evidence that I was wronged, because the mistake was the boo casino attendant not mine! And if there are any word errors, it's because I'm using Google translator to translate

and it's a lack of respect for the user's face, because I contacted boo casino 5 days ago, and I haven't received a response!

I can see you've opened a complaint about the casino, casino guru will help you contact the casino, let's hope the casino cooperates with the gurus.

I'm sorry about your situation, hope to see it resolved and I hope you won't come across such problems again.

So tell me more about the casino, is this your first time playing at the casino??

In this case I made the registration through the casino guru link, which said that they gave 5 € bonus without deposit, then I made the registration. and on 10/19/2022 I received an email, offering me 10 free spins, so I entered and made this amount of R$ 5700

And the biggest problem is that Boo Casino doesn't respond by email, I sent several emails, and I didn't get any response! and every time I contact the live chat, they say something! they have already said that I bet on games that are not allowed, and now they are saying that I bet more than the amount allowed by the casino.. so there is always contradiction... I have already contacted the licensor of boo casino Malta (MGA) and they are also, they are investigating the casino boo.. i hope you guys help me to solve it

Hello Luizdroid, I am sorry for your troubles with the casino, hope we are able to help you. I want to kindly remind you that you've just started a new thread regarding to this issue what is not necessary. You can continue your posts here (Boo casino- general discussion) where Radka answered you. Thank you and good luck.