Played on Ggbet but they don't want to pay out (page 3)

I have posted in my complaint thread but my posts are waiting to be approved for 5 days

Try to stay patient and let our complaint team investigate. I am sure there will be a solution to your case soon.

Have you received your money?

No, they find out that I have my account closed and that I have a double account....but they don't want to show proof

What more can we do? They don't want to pay me SEK 18,000 either. That's a lot of money..... otherwise you would ignore it and close the account. But we will fight on!

Don't know what but can do, they claim something they don't want to prove to me.

What was the problem for you?

due to "technical issues" my withdrawal could not be completed. They say they can't influence it. But the first two withdrawals (less the sum) were carried out without problems.

Did you get any help from casino guru?

Ok no

They say they got all the evidence that I haven't seen, I don't believe their lies

It's not weird from GGBET. One should expect everything that is disgusting from them.

After I have been verified for more than a month and lots of fake excuses they want proof of my address. The lease and utility bill are on my wife. You wanted to see a receipt or check where my first and last name and address are clearly visible. What is a check and in Sweden your name is not on the receipt or address.

I suppose you also told the casino that in your country you can't get a document that shows it the way they need it ? They are still in favour of you submitting it in that format and you have no other alternative ? You've listed several things in the complaint which can be alternatives, so it's all on the wife ?

Try to think if there is something you could provide to the casino on your behalf.

Hi Jaro!

Thank you for replying. Seems like Romi is a bit busy right now. I have a mobile bill and gas bill on me. Then I don't know what GGBET means by check and receipt. In Sweden, there is an identity card that you can get from the tax office, which shows the address and first name, last name. The strange thing is that they are requesting it now after I have been verified for more than a month.

Hello, Romi is on vacation and will be back tomorrow. Still, your complaint will be addressed in time, I'm sure of that.

Back to the issue: I imagine all these details may be a bit different in various countries. The casino seems to need precisely the document stating your full name and full address, both need to be the same as you stated while registering the account.

The document must not be altered, and in some countries, certain bills are not accepted, because they are easy to falsify.

"receipt or check"

Receipt: means the document you get from the merchant upon paying for goods, it is an alternative to the utility bills you more likely can't use due to the fact, that these are issued in your wife's name.

Check: this is an alternative non-cash payment option - some people are paid by checks.

I hope it helped a bit.