Played on Ggbet but they don't want to pay out (page 2)

I have absolutely no other account than the one I had with them. The only thing that could be a problem is that I am connected to a free internet through wifi that all my neighbors also use.... then there may be people with the same name in my city but a different last name.

I just think it's so strange and bad that as long as you deposit money and play then there are no problems but when you win then things have to be invented just because they don't want to pay out.

I expected all week that I would get all my winnings as they said all week in the chat. But no

Hm, it's such a dumb question but do you know if any of the people you are connected to on the same wifi also have an account in this casino ? That could be important too.

As for the withdrawal, I saw that the casino told you that you should get it, I suppose nothing has changed am I right ? 

Hello

No, unfortunately I don't know that as I live in the middle of town and many use the free wifi.

I am waiting for the payment they gave me of 4548 Swedish kronor is still in progress

what does the internet have to do with excuses for not paying everything, unreliable casinos will always find excuses. at least we know who these are so we don't play there

Agree with you, they always find an excuse...but when you make deposits, it's never a problem

You know many casinos still hold the same IP address as a direct proof of breaching a multiple account rule.

We're not convinced this situation to be that simple.

Still, public wi-fi means shared connection and potentially, the casino system might flag your account based on this shared = identical IP address. I bet this is why Jaro asked you about that.

But unfortunately I can influence it as there is free wifi and everyone around me is connected as my city offers it.

Don't know why it should decide and play such a big role as my account is still mine and registered in my name, address, email and phone number.

So if this is the problem, it can also affect and become a problem for example if I don't have internet on my mobile and connect to my own home internet and play....does that mean I have 2 accounts?

The link is due to multiple account issues.

It's not about the internet; it's about gathering evidence. Sadly, the same IP address is still considered a strong one from the casino's perspective.

We at Casino Guru, however, see this IP match only as one of the identifiers to determine responsibly whether the same player has created multiple accounts or just shared a connection with a friend while playing through a shared connection, for instance.

Further details concerning multiple accounts or same household issues are in this guide 👈

Have no more accounts than the one I have

Actually, what does the internet have to do with playing, it doesn't matter if you have an account.

I think it's a good excuse for not paying out the winnings as I've played a lot of times at Swedish casinos that are more strict but have never been involved in this and they pay out quickly what you've won without any weirdness or made up excuses

No, but in many cases, and you'd be surprised, such things were important and some players tried to circumvent the rules of the casino. So that's why it's important and that's why the casino may have had a flag that leads to multiple accounts. 

Well, as long as you have an open complaint, our team will try to investigate everything in detail and see what we can find out. 

Today I received my withdrawal of 4548 Swedish kronor. I made the withdrawal last Friday and it was rejected this morning, chatted with them and they said it was a system error, but I put in another card and withdrew again and it was done in a few minutes.

Now how do I proceed with the rest

May I ask if you have accepted an offer from the casino to pay you your deposits? Is that right? So my question here is, what is the rest, though? What do you mean exactly, please?🤔

Yes I accepted it.

But I won 25,000 kroner, they claim that I have several accounts, which I do not have except that I have been connected to a free internet.

They blocked my account and didn't want to pay all my winnings even though they said in the chat that I would get everything paid out all last week, I waited and waited but nothing happened

Well, I think the important thing here is that you said in your complaint that you accepted that the casino would pay your deposit. 

However, did they promise to pay you your winnings as well, because that seems a bit strange to me? My understanding is that they will pay you your deposit and that should be the end of it. 

But is it the case that you should get the rest as well or what ? 

Yes, all of last week they have said that I will get my winnings paid even if my account has been blocked.

I waited for 5 withdrawals of SEK 5,000 and they said that it would come on Friday, Friday morning it was rejected and said that I could only get my deposit of SEK 4,548 paid out.

I accepted it and had to make another withdrawal, they took several days then it was a system error and I tested with another card and got the withdrawal in a few minutes

this was May 5.

I withdrew my winnings on May 3

In that case I am curious because if they say that you have another account and the casino also returned your deposit and should also pay you your winnings, that seems to me to be an unusual procedure and I have encountered it only a few times. So please let me know and of course let the complaint team know first when this happens and you get another amount of money. 

Got an email saying that they don't intend to pay out any of my winnings at all and still claim that I have a close account, which I don't have, but they don't want to provide any proof either