Played on Ggbet but they don't want to pay out (page 4)

Good evening, I would like to ask, I have submitted a complaint for 8 days and no one has served me, while other players who submitted a complaint after me were also served. Are you still keeping my review that I made on ggbet pending even though 48 hours have passed? Thank you.

Good day to you too.

Sure, let's look at it together. First and foremost, it is important to distinguish between a complaint and a casino review.

The complaint has a timer, and the mediator or first-response mediator addresses it based on its complexity. I would not recommend comparing different complaints. What remains constant is that each party has seven days to respond; the complaint timer should reveal more.

A user review submitted against the same casino about which you are complaining is accepted; however, we will wait for the complaint to be resolved before we begin reviewing it. User reviews against other casinos without complaints can be resolved at any time.

We intend to send each player appropriate updates via email to explain this.

So, from my perspective, things are moving forward, and there is no reason to be concerned; however, please feel free to ask any further questions.

Good morning, yes, but you say in the terms that the confirmation of the evaluation is done within 48 hours and 5 days have passed since its submission, correct?

Also, I've been here for 19 days and ggbet hasn't paid me my money without any justification. I understand about the timer but please, nothing has happened.

Hello, I'll try to answer any concrete question, of course. Currently, though, I believe I explained the context for complaint progress and associated user review. Or is something amiss?

Nothing has been resolved, I've been here waiting for 20 days and I haven't received my money, it's fully authenticated, it was my first withdrawal and nothing has happened, I can't wait any longer.

I see. It's not easy, but the complaint is in progress and the mediator has more than 4 days to respond. As I mentioned earlier, each party has 7 days to respond, which indicates patience is part of the process. At first, though, the casino alone has 14 full days to pay you. As you can see, it fits the current progress. Please be patient.

I am reporting the constant lies of the ggbet casino, I have been on hold since July 18th, the employees on the chat, on the phone and in the email tell me I will be paid soon and I have not received anything, how much is it, I have 5 pending withdrawals, help me

We're doing our best to help you, so please don't worry, we're not going to leave you on your own. Radka has already explained the process to you.

I know you've been waiting for quite a long time, but at this point the most important thing is to stay patient.

Try to give yourself a bit of a break from thinking about it. If you focus on it every single day, it will only bring you more stress. Hopefully, this will be resolved soon and you'll be able to put it behind you.

Thank you very much, I just think I made a mistake and played with this company to tell you and I'm also afraid it's spam, this is the link https://gg351.bet/

Definitely mention this to our team in the complaint, but it could simply be a mirror link that casinos sometimes use.

However, just to be safe, include it in your complaint so the team can take a look.

I'd ask them to show exactly what links the two accounts. Blocking a withdrawal and just saying "multiple accounts" without showing any proof wouldn't convince me either

I don't know if you've ever played at a casino, but 99% of casinos will never show you the exact link to someone else's case.

Similarly, when you break a rule, you will often receive a general statement rather than being told exactly what you did.

Casinos also protect themselves in this way, so players can't start thinking about how to get around the rules once they know exactly what they did wrong.🙂