Played on Ggbet but they don't want to pay out

Played on gg bet and won 25,000 kroner but now I've been waiting for 3 days....they just say it's approved from their side but their payment provider is taking care of it now..and you have to wait... .anyone who has been there?

Also used a smaller amount that only took 24 hours to get

Now they have blocked my account and say I have 2 klbto

Hello, when you win such a large amount it can sometimes take time if the casino made some checks but from what you describe it was approved from their side. Do you see it somewhere in the transactions that it was already approved ? I guess I wouldn't be negative yet and be patient and see how it goes. 

Since you are waiting for the payment provider, I hope the delay will not be too big. 

And you also mentioned that your account was blocked, did you get a reason from the casino why ? 

This morning they have blocked my account and say that I have 2 accounts as it is not correct

Feels like they do that because they don't want to pay out my winnings

And I can't see anything about transaction

Just to skip the obvious, are you aware of another account you might have even accidentally created?

It usually feels like the casino is trying not to pay out players, but on the other hand, something like that would require an amazingly high balance, so such a trust failure would be worth it.

By any chance could anyone from your household or family play in the same casino? I imagine this is not a dinner topic in most families, but you would be surprised at how common this situation is.

Did the casino representative share more details concerning the second account?

There much be some matches linking your account to another, the point is, whether such matches leave no further space for doubts.

Don't worry though, the Complaint Team will find out.

No I know I haven't created another account and I'm alone in my household so it can't be like that.

Have always had this email for many many years that I use everywhere.

I think this is a big mistake on their part, because I'm more sure that they're making things up just to not pay out such a large amount and then it's blamed on having multiple accounts



More information on the other account would be useful, since you say you don't know about it. Our team will find out what is going on and hopefully it will be a misunderstanding. 

Anyway, I see from your screenshots that they should pay you the money even though you have a blocked account, which doesn't seem to be the case if they accused you of multiple accounts. 

Anyway, let me know if you find out anything again. 

I'm chatting with them now 

And I got this answer the day before yesterday

The funds have already been returned to your GG.BET account. We will send you an email with updates and recommendations

The last

For four days until this morning they said that I should get the money today but apparently that is not the case as none of them in the chat said that it was rejected

Now they do it like this...I can withdraw deposits of SEK 4,548

It's getting more and more obvious that the main issue seems to be breaching the multiple account rule.

Frankly, this needs to be investigated and discussed through the complaint process, and in that regard, I think it's best to give the complaint some time.

Don't worry, the Complaint Team will demand proofs leading the casino not to pay out your winnings when the time has come.

I just want to ask you to provide all these screenshots and details to the complaint thread too. It would be a shame to miss something important along the way.

I didn't play through bonuses, just deposited money