Hello,
Nick is handling your complaint, that's right. Daniel is the head of the community team, and sometimes, he is also active here on the forum 🙂.
The way I see it, you're dealing with some sort of a customized bonus, right? Anyway, without further information, I fear Nick possesses a limited chance to help you out. Well, let's see where it goes.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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