Cristal Poker Casino - The player's experiencing issues with his bonus.

Greetings. Namely, I was awarded 25 spins, which they give every day. Today I drove about 350e. My doubt is that I have about 10 hours to collect the money. To be honest, I haven't read everything, so in this case, I'm asking you to solve my doubts about what it's actually about. First they ask me to reach 79e, then I guess 150e, then I guess 210e, I transferred all that, reached about 350e and stopped, because I don't understand what it is about.

Thanks in advance.

Hello Sablic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cristal Poker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there any wagering requirement needed for that bonus and if yes, did you finish it? Are you still getting daily bonus spins in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Sablic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day.

I don't know when exactly the order was verified. I get bonuses regularly, 25 free spins every day. I did not communicate with them. Thanks again and all the best

Hello Sablic,

I'm sorry but I do not really understand what is the issue. Do you struggle to finish the wagering requirement or to withdraw? Did you try to communicate with the casino directly regarding your problem?

I didn't talk directly. I don't even know the specific condition, if they ask me to reach a certain level, and I have exceeded it five times, why are they raising the next achievement for me, I can do it as long as they want... Thank you in any case. All the best

Hello Sablic,

Could you please forward your deposit, bonus and betting history to nikolas.b@casino.guru?

I can't because with every completed task, the next time I log in I start from scratch.

Hello Sablic,

What do you mean by start from the scratch? Isn't there any deposit or betting history? It is always blank after you log into the casino?

That it is always empty and everything starts from the beginning. Don't worry anymore, I'll check what they're looking for, I'll read the better terms and I'll get back to you...

All the best

This is what it says at the beginning of your site.

"This is a 'play now, pay later' free spins offer. Players first claim free spins and if they like the amount of winnings, they will need to make a minimum deposit to start betting and redeem their winnings Full terms apply 18+ Available for 1 claim per To IP addresses In order to be eligible for the bonus, players must complete the registration process"

So many...

Hello Sablic,

It is still a little hard to get what exactly is the issue. Can you please forward a few screenshots of the related issue?

Dear Sablic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.