Dear player.
Thank you for your patience.
Sadly, the complaint process has its order; mediators are not here to just ask the casino each time a player wonders about something.
First, we need to be sure we can collect evidence to even reach out to the casino. Yet with your cooperation, we have not been able to pass the initial information assessment phase.
Nothing less, nothing more. 🙁
Dear player,
I do not encourage people to believe things that have not been proven yet, among other reasons.
Dear user, This is not how the procedure operates, as I have already explained.
Hello.
It appears to have been approved. I hope it is okay with you if I include a link so that others can see the problem as well.
I would anticipate a speedy settlement if a casino closed an account with an active balance. Therefore, I believe that filing the complaint was a wise move.
Exactly the same problem I explain to you that I have too.
They closed my account with active balance.
Why do you treat me differently?
Dear user,
Both the TP reviews and the other complaints have nothing to do with your circumstances. I have already told you that we are past that point.
Your current situation is solely in your hands.
Only after any complaint is closed shall we see whether there was "something wrong" in that particular case.
I do not see the point in responding to your posts in the future given the direction of our conversation. Please consider that.
Four days ago, I asked you this:
"Consider that from our perspective, please:
There is a good chance the relationship exists because your account was closed after you bet on sports.
Assuming that the complaint is accepted, our first goal is to plan the best course of action for contacting the casino and requesting an explanation. "The account was closed due to activities violating our sports betting rules." is what the casino might say. How would we respond?
In addition, you acknowledged that the account was closed following your sports wager. Now you're saying it has nothing in common.
Could you explain that to me, please?"
If you are unable to explain the inhorencies to the mediator, your case won't be reopened. I'm not convinced it is even possible, to be honest.
How about you try to locate websites specialized in sports betting issues?
Dear radka
As I have explained repeatedly, the national bet casino has unreasonably closed my account with an active balance of 100 euros.
They don't contact me and keep changing their email.
It has nothing to do with sports betting. END.
Seeing that you are holding your original position I am compelled to reach out to Meister's casino and submit my guru casino review to trust pilot.
Thank you for the help
I'm sorry to see you chose this path.
We will not disregard all of our carefully thought-out procedures just because you brought up Trust Pilot, if that is your belief.
In the hopes that you will recognize the matter with the issue description, I attempted to assist you with. I am sorry I did not help you realize that. You seem to insist on using your peculiar communication style regardless of my attempts to reach mutual understanding.
Good luck, elswhere. Not much to say under such circumstances.
Hello,
I understand where this is coming from. Would you mind sharing your own story aside from the global internet research? Did something happen to you while playing at this casino, please?
Maybe we can help you, you know.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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