N1 casino scam? (page 9)

Why are you not answering me you are trying to cover your casino please I want you to tell me how to handle the case I want to appeal to cybercrime prosecution n1 casino allowed 13 accounts to be made with fake details without any verification and identification and deposits to be made in all 3 accounts from the same card this is illegal and then the casino confiscated and misappropriated the deposit amounts

I am begging you, answer me officially that the 580 euro deposits that have been seized by the casino will not be returned so that an investigation can be carried out by the prosecution that the casino allowed 13 accounts to be created with false information without confirmation and identification and it was done on all accounts deposits from the same card to find the casino employees who seized and misappropriated my money

It's a top casino, I've never had any problems with it before. It's a pity that things turned out this way for you.

It is a fraud, they have allowed 13 accounts to be created with false information without any verification and any identification and to make deposits in all accounts from the same card without any control, then they confiscated the total value of 580 euros and the casino refuses to make the refund while I have sent them all the information they had asked me to make the refund never happened and there is no way of communication to explain to me how the accounts were created with fake information and how the same card can be used in more than one account they also refuse to answer emails

Did you create those accounts? I saw that the main issue was that you had duplicated accounts so I'm sorry. As far as cybercrimes are concerned, we have no power in these cases because it's out of our reach. You would have to contact the police or lawyers.

Of course, it's not always possible to answer you right away, we don't work 24/7 so try to be patient next time please.

Although I'm sorry about what happened, it would be good not to break the casino rules to avoid similar things next time. Unfortunately, casinos are not obliged to, and most of the time they don't even verify accounts right away. Sometimes they don't even do it on the first withdrawal, so they probably had no way of knowing that you deposited with the same card until the verification happened. 

I think that's a good lesson to learn from a situation like that.

The illegality belongs to the casino that has allowed 13 accounts to be created with fake information without verification and identification and deposits to be made to all accounts from the same card in this matter there was no control and no investigation so you are also justified n1 casino that he cheated on me

Hey, I see that the players' experiences are different in this casino. What would you say is the best thing about this casino for you? 🤔😊

This casino is tragic, there is no way to contact me, they don't respond to emails, I have asked for someone in charge to contact me and they ignore my requests. 7 months, I can't find a solution to my problem.

Okay, but the answer for you was also posted and you didn't respond to that. It would probably be better if you replied to that than to something where I answered to another player. 

What exactly should I answer? I have explained to you that n1 casino allowed 13 accounts to be made with fake details without any verification and identification with fake emails and phone numbers and allowed all accounts to be deposited from the same card then they confiscated the amounts and then I have no communication either they answer emails

The casino allowed 13 accounts to be made with fake phone numbers and e-mails, the registrations were made without any verification and identification and then allowed deposits to be made to all 13 fake accounts from the same debit card where it then confiscated the deposits without proceeding with a refund and without any explanation as to how deposits were made to accounts with false information for 7 months, I have been trying to get in touch with someone in charge of the casino but the treatment is unacceptable, they do not respond to messages and there is no other way of communication

Dear Garas,

Allow me to be a bit straight forward on this occasion:

Since almost every nowdays casino states in its terms pretty clearly that only account is allowed per user, I'd say you, as an experienced player, should understand the casino is not to blame for your terms violation. We can of course discuss the details behind your unfortunate experiences, yet it feels truly weird if someone who showed the effort to create 13 fake accounts in the casino calls such a casino a scam.

From my perspective this is behaviour typical for complusive players or bonus abusers.

Keeping the common logic in mind, none of your additionaly cretated accounts would pass the KYC, thus the outcome would be again bad for you.

In such a situation, players tend to expect the casino to protect them from harmful experiences, especially if they have shown or even admitted addiction, yet the second side of the coin is also pretty obvious:

Each casino has a different platform, sometimes only your name, email, and password are required to register, it is not possible to detect multiple accounts. Since it is a common standard that the KYC is triggered by the withdrawal request or when the withdrawal amount hits a certain amount, the casino employees just expext players to follow the rules to keep themselves from unpleasent surprises.

I'd say, follow the rules to the point in order to call the casino a scam later. I hope you understand that.

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Please, look after yourself.

I have explained to you many times that the fake accounts were not made by me a third party created 13 accounts with fake details and the same card was used in all accounts the casino did not do any checks either to verify the accounts with the fake details or how the card is used on more than one account

If you can prove it, please reopen the complaint, and our team will surely have a look at it. But without any proof, unfortunately, there is nothing we can do.🤷‍♀️

I have sent you to reopen the complaint but I have not received a response, I can also send you the transactions that have been made to all the accounts from the same card and that the accounts were made with false information, I don't know how I can prove it, I only have one phone and only one email so I could not make another account with the same details, the casino must explain to me how the 13 accounts were made with non-existent details without verification and how deposits were made in all these accounts from a single card

Well, whenever you try to reopen a complaint or even file one, you need to give our team some time to get to it. We experience hundreds of complaints coming in every day, so there is no possibility to get to it right away.

Now I believe that you got a reply from our complaint team, and as I can see, it was rejected, unfortunately. Without providing any proof of what you are trying to say, it is really hard to make a case from it, you know.

I am sorry we couldn't be of any help here.

I have explained to you many times that he does not answer me nor does the casino refuse to explain to me how the accounts with fake details were made, did all the accounts charge the same debit card? I need to find out how this was done so that they don't cheat their other customers too3

I hope you will find the solution.

How do I find the solution since you are rejecting the complaint and covering the casino without any inspection

Unfortunately, without any proof we are not able to help you in any way. It is not covering up, at all.

If there is proof, the case can be made.

Sorry, but we wouldn't move anywhere this way.