Geia sou. I can see that you were able to submit a complaint, and it is now waiting to be reviewed by our team.
Please stay put, and we'll get back to you soon. Hopefully, together, we'll be able to solve everything.
Have you received any news from the casino by now, perhaps? If you have any news, please forward it to us.
No, I don't have any information, every day I send them to explain to me why they don't return my deposits of 580 euros that have been confiscated because I didn't know that duplicate accounts are prohibited and they don't answer me. I haven't received any mail from the casino for over a month while they I send every day to explain to me if it is legal that they have confiscated the deposits without making a return
In such a case, I really want to see what our complaint team will be able to do. I just need to wait a bit so they can investigate.
Just please, from now on, keep in mind to always read the terms at each casino before depositing. You can avoid such issues, for sure.🙏
No one has answered me if it is legal that n1 casino has not refunded me the 580 euros of the deposits it has confiscated and why the customer service never answers me the casino
As I can see, your complaint was closed as unjustified due to the reasons Veronika wrote there as such: "Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players."
Also, to answer your question regarding the legality of the casino's approach,. As we are not lawyers here, we really cannot give you an answer to this kind of question. The only thing we can say is that the casino’s Terms and Conditions clearly stated that creating multiple accounts was prohibited, and violating those led to the forfeiture of funds.
Unfortunately, we cannot influence the support to answer its players, even though we believe that they always should do that.
I hope that this helps you next time to avoid making this kind of mistake.
I have explained to you many times that in my case no bonus was used because the deposits were confiscated from the beginning and no refund has been made and the casino never replies to me so that I know what has happened
The most crucial thing, in my opinion, is to remember that the complaint was turned down because of multiple account breaches. Aside from anonymous casinos, this is just not allowed.
There have been very few complaints that I have seen resolved, even in cases where the player had a valid reason for breaking multiple account rules.
We truly do not want to argue with you or lecture you, but I think your additions have little significance to the primary problem raised by making multiple accounts.
I'm sorry.
You have never answered me if you have contacted n1 casino and if it is legal to confiscate my deposits without refund
Hello,
we admins don't contact casinos, and as I believe I have explained, we don't provide legal advices. We consider w´hether caisnos act fairly or not. Thus, if you prefer to discuss law and law statements, I strongly recommend consulting with a lawyer. Preferably one skilled in gambling matters.
Since you have submitted the complaint, the complaint handler may get in touch with the casino representative if necessary. It is one of the most likely steps during uncertain circumstances described in the instructions for players. In any case, you will be informed of every development, but it never hurts to read the guide I mentoned.
I'm sorry it has been more than three weeks since we discussed the matter; hence, I would leave the details for the complaint, because I can't recall much. Furthermore, this is a forum, and we do not resolve issues here for that; I believe it is not that serious. I'll try to keep up with the progress at least.
Thieves and bastards
The casino keeps rejecting my mails not answering my chat and a casino employee tried to mislead me by lying that the refund has been made
Do not enter it with any password
The casino keeps rejecting my mails not answering my chat and a casino employee tried to mislead me by lying that the refund has been made
Hmm, like Radka said, we'll have to wait for our complaint team to find out and if they can help you. The casino not responding to you is certainly not pleasant, but there is nothing more to do than wait and see how it develops. So it would be possible and if you learn something new you could say so. I hope this will be dealt with fairly as soon as possible.
n1 casino is a scam the employees have confiscated my deposits they asked me for my details to make a refund and they never refunded me and there is no way to contact them either because they don't answer watch out for n1 casino and guru casino has not done nothing away from n1 casino is a scam
Unfortunately, we couldn't help you any further with your complaint due to the fact that you have violated the rule and opened a duplicate account, which is clearly stated in the casino terms as prohibited.🤷♀️
Please make sure to read the full terms every time before depositing in any online casino to avoid issues like this.🙏
The casino has asked for my details to make the refund I have sent everything and the refund never came so many months they are trying to mislead me and cheat me
Oh, that's bad.
Frankly, not much to help with, I'm afraid. The situation would be much easier if your case regarding claimed refunds wasn't closed as unjustified. I'm sorry to see our opinions vary.
So there has been no check that 13 casino accounts were made with fake details without any confirmation and verification from the casino and they allowed all these accounts to be deposited from the same card?
Why don't you answer me? Why is n1 casino covered I want you to tell me what I have to do to reveal the fraud I want to appeal to cybercrime prosecution how come 13 accounts were made with fake details without any verification and identification and deposits were made to all accounts from same card? Isn't it illegal for the casino to allow the same card to be used on more than one account?
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