ForumComplaints DiscussionHow to contact the Antillephone N.V. (Curaçao) licensing authority

How to contact the Antillephone N.V. (Curaçao) licensing authority (page 17)

1 year ago by Daniel
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71500 views 324 replies |
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Romi
2 weeks ago

Don‘t you think that is your role if not duty to check the casinos and the ratings regularly?

2 weeks ago
2 weeks ago

Don‘t you think that is your role if not duty to check the casinos and the ratings regularly?

2 weeks ago

Dear user, we take this responsibility very seriously. This is precisely what we do.

We are, however, quite limited since new casinos are opened daily, yet our team does not escalate daily. Please refrain from such an imperative tone and mind the way we ask players to contribute to our collaborative efforts. We currently have more than 7k casino entries in our system, hence, obviously, it is not an easy task to keep up with everything that happens.

Have you ever seen this by any chance?

file

This feature, which can be found in each overview tab, is accessible for any casino. Please make use of it rather than addressing admins in such an impolite manner.

Your findings will undoubtedly be of interest to the Data Team: data@casino.guru

Thank you for your contribution on the subject.

Radka
1 week ago
Have you ever seen this by any chance?


I remember when I was first informed of that button lol

Really, though, it would be more encouraging if users received a reply once the staff member reviews your correction. Could even incentivize it so that users receives awards or trophies for their corrections.

DaStupidKidd
1 week ago

It's probably not a bad idea to get some information about it when it's done. On the other hand, the player can also see if it hasn't happened, because when the check is over, the date will change. 🙂

Jaro
1 week ago

That requires going back to that review page almost daily. For someone like me, that's a huge pain in the ass, as I'm always looking for new places to play. I simply ain't got time for that!


If the author of the review took two extra minutes to reply to the author of the revision, I think it would go a long way in showing that we're actually doing something good and useful and that the Guru appreciates his minions.


Just my $0.02.

DaStupidKidd
1 week ago

Sure I understand what you mean, some automated email might be useful and I'll try to pass it on to my colleagues what they have to say.

Jaro
1 week ago

I wouldn't suggest an automated email, but a short reply such as "I've investigated your revision and have made the relevant changes", would be superb,

DaStupidKidd
1 week ago

Such a thing could also be in an automated email. Also you have to understand that there are not 200 of us for such things and if every day someone contacts you with something that is not up to date, it would take a lot more time than just the mentioned 2 minutes, because it would not be about one player a day. So that has to be taken into account as well. 🙂

Jaro
6 days ago

Out of curiosity, how many deep does the Guru roll?

6 days ago

Antillephone NV license from Zodiacbet Casino. Can anyone tell me why you don't get a response to complaints there, the website is a complete rip-off. I've already tried to find someone to contact on Google but I can't seem to find anything.

Automatic translation:
6 days ago

Out of curiosity, how many deep does the Guru roll?

6 days ago

Hmm, how deep in the context of a casino review or what specifically do you mean ? Maybe I just misunderstood the question but I would like to answer you accurately so that's why I'm asking.

6 days ago

Antillephone NV license from Zodiacbet Casino. Can anyone tell me why you don't get a response to complaints there, the website is a complete rip-off. I've already tried to find someone to contact on Google but I can't seem to find anything.

Automatic translation:
6 days ago

Hi, this license has never been very good at write-offs. Also, from what I have learned, Curacao licenses and Antillephone are slowly disappearing, so maybe that is the reason why they are not answering you. 

Anyway, what is your problem with this casino? 

Jaro
3 days ago
Hmm, how deep in the context of a casino review or what specifically do you mean ? Maybe I just misunderstood the question but I would like to answer you accurately so that's why I'm asking.


It was a question regarding the size of the Guru team.

How many people does the Guru actually employ? It's probably more than most people think.

Edited by author 3 days ago
DaStupidKidd
3 days ago

Hi!

Most likely.... 😀

That's a great coincidence, anyway!

We are about to attend grand teambuilding by the end of this week, and as far as I know, this information will be presented as a part of the main panel. We have been growing, hence I would prefer to seize the opportunity and get back to you with the most recent numbers. 🙂

I definitely need to write down a note!

15 hours ago

Hello

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