€5,000 will be delayed

I've been held up since Friday because I once won €5,000. Casino: Jetcity. At first no docs were required, suddenly they were. I sent everything in. I know this from EVERY casino: as soon as you have uploaded the docs, they are immediately checked and, in the best case, verified. I had a doc approved in 2 days. I've been waiting for one since the day before yesterday. Since Friday, when I asked how long it all took, they said "we will process your payout within 24 hours" hmm... yesterday the VIP manager promised me that I would get my payout today "Working on it" that's what they've been saying for 4 days. I know there won't be anything again today. My last document is always not verified. I can honestly freak out. Instead of winning over customers, they deduct something like that. I'll never be charged €1 here again deposit. I won't cancel anything either, since their monthly withdrawal limit is €5000. If I win more, I'll probably have to wait 2 years for my money :'D. Let them keep dreaming that I'll cancel everything. That's sad is, on whose page it says "all payouts are processed within 1 hour" the docs check exactly the same! Weeks ago I won €900 and it was immediately in my account. What is now? The thing is not even the waiting, but the HOLDING. Wow

Hi. Let me start by congratulations on the nice win at the JeetCity Casino, which was actually a bit higher then your last one, as you said. I'm just saying this, because sometimes casinos need to do some additional checks when it comes to higher amount. In my opinion, it could be this case, as well, probably.🤷‍♀️ And I'm not saying it is for sure, of course. Also something else came to my mind, which was, that the weekend came right after your withdrawal request, and I guess, that not many casinos process the withdrawals during those two days. So hopefully your documents got checked as for yesterday and your account will be fully verified soon, so your withdrawal could be processed. 🤞

I have seen your complaint here, with our team, where they have told you about the 14 day time frame. It is the usual procedure when it comes to all the complaints regarding withdrawals and the period our complaint team has to wait before they can intervene.

Please let us know if you have any updates from the casino, regarding this case, so we will be ready to step in, if necessary.