Deposited via bank transfer and now requires proof from Paysafe to withdraw

Hello together ,

I have the problem that on August 26th, 2022 I made a deposit into my long-standing Platin Casino account.

After I won 300 euros and wanted to pay them out, I got the email the following day that I was missing proof of identification (proof of payment from Paysafecard), although I've been playing for years and could always pay out without any problems.

ps: I haven't paid in via Paysafe for at least 10 months.

What annoys me is that I didn't even deposit via Paysafe and why is it not asked for when making a deposit, but only when you've won something.

I wrote to the live chat, he gave me a period where I had deposited with Paysafe for 10 months and that I should call up this period for transactions on my Paysafe account and send the screenshot with email, redlino deposit and username etc. Unfortunately, it doesn't show me this on my Paysafe acc, so I don't know how to proceed. Was also a platinum premium member for a long time. The support is talking past me. I tried to send you my Paysafe account profile with customer number email etc. This was rejected because there is no deposit to Platincasino to be seen.

I ask for help

Hello,

to me, it seems that the casino needs you to deposit some amount via Paysafe and send the proof of this transaction to evaluate the payment option. I also think that all those documents used for verification must not be older than let's say 6 months (just an example), so you need to update them.

Anyway, which method did you use for the deposit, and which withdrawal option did you opt, please?

• Deposited with bank account
• Paid into bank account

it seems to me that you just want to stall people when paying out in the hope that they will gamble away the money they have won.

I didn't deposit with Paysafe, that's the joke that you now want proof of the payment.

I get that your reply is meant for the casino, be assured that am not a casino employee 🙂. Hence I will not speak on their behalf.

You should inform the casino directly. There may be some sort of misimpression after all.

I just tried to figure out, why would the casino asks you about Paysafe, that's all. Kindly keep in mind, that restrictions caused by Germany's gambling law can affect the available payment options. Everything associated with a bank account needs to be closely verified.

Hello!

Maybe threaten them with these things... https://www.advofin.at/projekte/online-casinos-de/ or also https://gluecksspielhero.at/ Maybe it will help... it can definitely hurt not... lol

Servus people,

Platin Casino is a very dubious casino and do not recommend playing there.

I've been held out for 3 weeks although the money has already been lost.

prefers to play with reputable providers such as wunderino etc.

my advice have now terminated my years-long master account

Hello,

Not sure I understand what has happened but it seems that you lost your balance in the platin Casino, am I correct?

Do you need any help, I wonder?