Deposited via bank transfer and now requires proof from Paysafe to withdraw

Hello together ,

I have the problem that on August 26th, 2022 I made a deposit into my long-standing Platin Casino account.

After I won 300 euros and wanted to pay them out, I got the email the following day that I was missing proof of identification (proof of payment from Paysafecard), although I've been playing for years and could always pay out without any problems.

ps: I haven't paid in via Paysafe for at least 10 months.

What annoys me is that I didn't even deposit via Paysafe and why is it not asked for when making a deposit, but only when you've won something.

I wrote to the live chat, he gave me a period where I had deposited with Paysafe for 10 months and that I should call up this period for transactions on my Paysafe account and send the screenshot with email, redlino deposit and username etc. Unfortunately, it doesn't show me this on my Paysafe acc, so I don't know how to proceed. Was also a platinum premium member for a long time. The support is talking past me. I tried to send you my Paysafe account profile with customer number email etc. This was rejected because there is no deposit to Platincasino to be seen.

I ask for help

Hello,

to me, it seems that the casino needs you to deposit some amount via Paysafe and send the proof of this transaction to evaluate the payment option. I also think that all those documents used for verification must not be older than let's say 6 months (just an example), so you need to update them.

Anyway, which method did you use for the deposit, and which withdrawal option did you opt, please?

• Deposited with bank account
• Paid into bank account

it seems to me that you just want to stall people when paying out in the hope that they will gamble away the money they have won.

I didn't deposit with Paysafe, that's the joke that you now want proof of the payment.

I get that your reply is meant for the casino, be assured that am not a casino employee 🙂. Hence I will not speak on their behalf.

You should inform the casino directly. There may be some sort of misimpression after all.

I just tried to figure out, why would the casino asks you about Paysafe, that's all. Kindly keep in mind, that restrictions caused by Germany's gambling law can affect the available payment options. Everything associated with a bank account needs to be closely verified.

Hello!

Maybe threaten them with these things... https://www.advofin.at/projekte/online-casinos-de/ or also https://gluecksspielhero.at/ Maybe it will help... it can definitely hurt not... lol

Servus people,

Platin Casino is a very dubious casino and do not recommend playing there.

I've been held out for 3 weeks although the money has already been lost.

prefers to play with reputable providers such as wunderino etc.

my advice have now terminated my years-long master account

Hello,

Not sure I understand what has happened but it seems that you lost your balance in the platin Casino, am I correct?

Do you need any help, I wonder?

Hello

Since I'm from Germany, I can't see any reviews or complaints about Platin Casino. I requested a withdrawal 4 days ago and haven't heard anything since. They don't respond to emails and there doesn't seem to be a live chat. Has anyone had any bad experiences recently?

Hi, according to what I've been watching I've seen that other players also had some problems in the last days but eventually it was solved. I see you've been waiting for 4 days. Is this your first withdrawal or did you have some successful ones before ? 

Hello, no it wasn't my first withdrawal, that's why I was surprised. The money was in my account yesterday, so everything is fine.

I'm glad, sometimes you just need to wait for a while and if you know how it works here, sometimes players can count on less delay. 

Anyway, when everything is solved it's great. Keep up the good work. 🙂

Hello, I have the same problem now. They want proof of Paysafe, but I paid via instant transfer (Apple Pay) and now I can't withdraw. Can anyone help me? They already have my bank proof and everything, but now they're not getting in touch anymore.

I truly don't understand why they would want a proof of Paysafe, though.

Have you ever used it at this casino to deposit before?

Surely try to contact the support regarding this by email and inform us about the answer you get, please.

Yes, I have paid with Paysafe a few times before. But now I have paid with Apple Pay. What should I do? Delete my Paysafe account and send them a confirmation? I have written to them several times that I paid with Apple Pay. I have not received a reply for 3 days.

Now this message came. I don't even have a credit card and I didn't deposit using Paysafe this time.

Your pending withdrawal of 700 EUR has been cancelled.

Personal message from the Customer Support Team: Please upload a credit card statement as proof of your deposits made via ApplePay Card. Please make sure the date and time of deposits into OUR casino are visible. In addition, please make sure the credit card holder's name and/or IBAN is visible on the statement. 2024-10-26 09:52:46 60 EUR In order to fully verify your player account for future deposits/withdrawals, we require the following documents: In order to verify your PaySafe payment method, we ask you to upload a Paysafe deposit receipt as a PDF to your player account. To do so, please go to 'Transactions' in the menu at the top of the page and select the date of your last deposit. Then click on the blue 'Printer' icon to open and save the transaction summary in PDF format. Please make sure your name, customer number, address and deposit are visible.

In this case, I would really suggest you file a complaint here with our team. They will guide you through all this and do everything possible to help you get it solved.

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Let us know if you need any assistance, and keep us informed about any updates, please.