Cbet blocked my account after a large withdrawal of money (page 2)

Only slots, no bonus or anything, bonuses and spins. Just that and I was blocked.

Exactly dear, no decent casino blocks you from continuing to interact with the user if they want to pay or comply. That is why I am very upset when casinos are such thieves, since when you lose it is without crying... but when you win, problems magically appear; late payments, double or triple verifications, password change or unjustified ban as the BIGGEST CBET THIEVES do.

I wanted to ask all the participants in the thread if they had the opportunity to speak directly with the support since I wrote them two emails on Friday which have not been answered, I don't know if it is due to deaf ears or if they are really delayed.

I understand, and from what I can see you didn't get any reply from the casino even to the emails you sent. It doesn't look rosy, although I don't want to paint a black mark on the wall, but the only thing left to do is to wait and see how the casino will deal with it. 

Anyway, they have not commented on the last complaints you find here and I would love to say that this will be a different case but I am a bit skeptical. 

I hope that everything will be sorted out somehow. I am keeping my fingers crossed for the time being. 🤞🤞

Hello friend, I wrote to the email you provided and they didn't respond at all... I think that unfortunately as we say in Chile "it shits us***" I have been complaining since 09-19. More than anything confirming my theory that they are first class thieves CBET THIEVES.

Greetings.

It would be helpful if you posted this in the thread dedicated to the casino, maybe so new people will see it and save them the trouble: https://casino.guru/cbet-casino-review#tab=js-tab-discussion

I hope it is resolved jaro, I also wait for the response from casino guru regarding the complaint made since direct help, with the necessary contacts so that they can contact cbet directly would be very helpful for everyone, I was also thinking about a lawsuit collective among all those affected, in order to have a direct solution once and for all

Yes, I see that you haven't received a reply yet, but I would like to point out that the timer, which is on the top right, determines the time that our complaint team or you have to reply. Nick will surely get back to you as soon as possible, so you need to be patient, because he is also busy with several complaints. Of course, I understand that it is not easy to wait and keep a cool head in a situation like this, but that is what we have left. 

Nevertheless, let's see if the casino gets in touch and is interested in solving your problem, even though I have already mentioned that it doesn't look like that lately. 

Unfortunately, all we can do is wait. If you have something new, feel free to update us. 

Has any of those affected heard anything, whether it was possible to contact cbet or the complaint has been advanced by casino guru?

If you look, in some complaints they are in the turn where the casino must communicate with guru and it is almost time for them to expire, I think they give them one more week but I see that the casino has no intention of communicating with guru either, which It means that the complaints will be closed as unresolved, if this is the case the casino's score would be reduced because there are too many complaints, at least it will serve as a warning for new people.

This would be the third case I have seen this year where a casino simply does not allow withdrawals to any user (casinos that became scams)

The strange thing is that the casino does pay other people, there are few of us who have not paid us (although it seems that there are several of us), I am still waiting for Nick's response since at no time did he mention that he was going to communicate with the casino So my complaint is still open waiting for your response, the truth is I'm already giving up and I expect the worst to get into legal issues against them is the only thing I would have left.

Do you know who those users are and if they have actually been paid? What is the payment method they used? This is important because maybe (just maybe) the casino is having problems with a specific payment method and maybe any other is functional. And regarding your complaint: yes, they will always ask you for additional details before trying to contact the casino, once they see your response they will most likely try to contact the casino, this takes time

Hello, it is quite a list when it comes to currently open complaints against this one:

https://casino.guru/complaints/in_progress

Feel free to browse all categories. You can also try to reach out to players - look into their profiles to see whether they were active on the forum. If they were or still are, click on the post in the list and then use the reply button.

See example:

They responded to an email I sent 8 days ago asking about the status of my banned account.

They answered this 15 hours ago.

Obviously I told them to explain to me what the alleged fraud was, since the only thing I did at the casino was register - verify my account - play - withdraw money.

In the end it ends up being an automatic response to the complaint, but hey, at least in my case I already gave up the money for lost.

By email they responded to me exactly the same, an automated response telling me what I already know and not why, the page is honestly very bad.

That is the most typical excuse when a casino does not want to pay, we all know what we do and what we do not do and fraud usually means that a user abused bonuses, it can be by creating several accounts to have bonuses that they already claimed with another account or betting on above the maximum allowed bet, but if you were playing with real money (not bonus) I don't know how fraud could be committed if someone just plays with real money, there is simply no way unless you find some anomaly in some game/provider and exploit it but that never happens

I can confirm that since last Tuesday we have counted this casino among the sorts applying what we call "no reply policy" to complaints and simply avoiding paying funds! 🙁

It is sad, though I'm convinced the casino knows what it's doing... if you catch my meaning.

Yes, I understand you, Radka, and it's a shame, there are already many and more and more are suffering the same thing. Unfortunately I have already lost hope.

Hard to find something positive in such a situation. At least you do your best to protect others by sharing this horror. I thank you for that!

Did anyone have a solution? thank you