Cbet blocked my account after a large withdrawal of money (page 3)

Solution for what, please?

To recover the locked account..

Oh, I see!

I'd like to start with a question: Do you know why your account was blocked?

Does some explanation exist? Usually, the best approach is to contact the casino. 🤔 Could you try that? I hope you can. I'll be here for an update.

thanks for your time ! I contacted the casino and they did not give me answers, nor did they respond to emails, they blocked the customer service chat. I have normally played slots without any type of bonus, the account had a balance of 9000 USD inside, I really feel scammed and I don't know what to do.

For now there is not much to do except wait for the casino to react to your complaint. For now, respond to the specialist, collaborate by answering what guru needs to know so they can try to communicate with the casino (you just have to respond in the complaints section).

Your case is not isolated, there are many with the same problem and that is a bad sign, that usually means that the casino simply plans to keep user funds, it has happened before, this casino if I am not wrong is promoted a lot in Argentina through streamers or influencers who decide to sell and scam their own audience, they also deserve to be pointed out in case the complaints are not resolved

thanks for the reply ! I am going to follow the steps you recommend. all the best

I'm so sorry that the casino doesn't respond to any emails and even the live chat is not helpful. I noticed that you filed a complaint, but this casino hasn't made any effort to cooperate with us lately, so I'm not surprised that it was closed as unresolved. It looks like it's going to be an uphill battle to get your money, and I don't know if it's going to be successful. In this case, I would like to recommend that you avoid this casino because you will only run into more problems. 

However, if you have any new information, could you let us know ? I'll try to be positive and keep my fingers crossed for you. 🤞

I come to update everything that happened, the casino never responded in any way directly, only with bots that directly wrote the same thing both by email and with a bug that let you talk to live support, since when you ban you not even that They let you do it. I put my complaint in GC (gaming curaçao) and I am waiting for them to respond to me, I recommend that you do that by writing to this email complaints@gaming-curacao.com where they are supposed to give me help, they made me fill out a PDF about 3 days ago What we just have to do is wait and see what happens.

Hi, I think this is a good move since the casino was not able to respond to your complaint. I really hope that you will be able to get a fair settlement and everything will turn out well. Could you update us when you get a reply from the authority ? I think more players will be interested in what you have managed to resolve. 🙂

Hello, how are you? Since November 16, I made the withdrawal and I still have no answers, I have 440 USD to withdraw, I have everything verified, it has never taken me so long to withdraw money

Hello, so the casino hasn't provided any information about why your withdrawal has been delayed for a week ? Have you had any successful withdrawals in this casino before and now for the first time there is a problem ? 

Let me know 

They only answered me this...

Your ticket has already been created and will be processed very soon.

Our teams are doing their best and will get back to you via email as soon as possible.

Also, I can see that your order has a high priority tag.

This should speed up the process. I ask you to wait, please.

However, is there anything else I can do for you? 😊

and then this...

The Finance and Security Team is doing everything possible, and you will be contacted by email within 72 business hours, (except for specific cases that may take longer to analyze).

But it's been more than 72 hours, I've already made successful withdrawals several times and now is the first time it's taken this long, and I've seen that I'm not the only one.

That too

Unfortunately, we have had a technical problem with withdrawals in the last few days.

Due to this technical problem, some withdrawals were not automatically validated by the system, so we had to send them for manual validation by the responsible department. As a result, we are experiencing a high demand for technical calls at the moment, so completion is taking a little longer than usual. However, our team is working hard to ensure that all pending withdrawals are paid as soon as possible.

Your technical call is already marked as high priority, and as soon as it is completed we will inform you by email.

We sincerely apologize for the delay and reiterate that this is a temporary issue and our team is working hard to prevent a recurrence.

Thank you for your understanding and patience.

Well, the casino has technical problems according to what you described. We give casinos 14 days to resolve the withdrawal process, so if it takes longer than that, then you can file a complaint with us.

However, in this case I would be more patient because you mentioned that you have already had successful withdrawals at the casino which is positive and the casino is also trying to answer you and let you know what the problem is, which also seems like the right thing to do. So would it be possible to remain patient ? If nothing changes in the next few days and therefore the next week, we would try to help you. Would that be possible ? 

Perfect, I'll wait the remaining days, otherwise I'll write again

Hello, I wanted to tell you that I have just been paid. Thank you so much

Really? What cheerful news!

We are thrilled it has been resolved after all. Could you remind me how long it took in total?

Trying to figure out how well the casino addressed the issue in general. 🙂

I wanted to contribute my grain of sand because I'm in the same position! Since October 19 I have been in the same situation, I deposited 3000 USD and won 11,186 USD... and the same story of a high priority ticket, someone is going to communicate blah blah, on November 6th they blocked my account, due to alleged fraud ( I didn't find out from the casino because they only contacted me last week) supposedly in September the casino suffered bonus fraud and my account was linked to 4 others... at this moment I am sending everything they request by email for later investigation 2 months ago they contacted them, I found out because in Argentina the streamers have a part of complaints for cbet for the reason that it does not pay (I don't know why they keep advertising it knowing that they scam the audience) and well I calculate that the one who gives it the contracts told them that I scammed cbet with 50k usd!!! Crazy, obviously I didn't commit any type of fraud or play with a bonus or anything, it's more the first time between October 2 and I lost 250 USD, then I entered again on the 19th and won. But well, unfortunately not even a stremer contacted me to see the situation and it is easier to accuse me of being a scammer... so now I am talking to cbet who responds to me almost once a week... and see what they tell me to send photos of my document selfies with the document, proof of my income... I have some hope because my account was unlocked I was able to log back in, but I still have no news...

Hello Lucas, thank you for the information, I am in the same situation but they only replied to the email about the anomalies and that it was permanently blocked. I made myself available to send everything but they didn't respond anymore, what email do you use to communicate?

Hey, I saw that you also had a complaint filed with us which ended up as a no reaction policy because the casino did not respond to enough complaints before.

However, I am quite happy if the casino communicates with you and now you are going through the account verification process as you describe. It gives at least a small hope that something could move in a better direction. If you complete it could you let us know if it was successful or how it went ? Or anything new you hear from the casino ? I think it could be useful for other players as well. 

I strongly believe that your situation could be resolved, but I won't get ahead of myself just yet. Let me know how it develops. I will keep my fingers crossed for you. 🤞