Account blocked blitzstar Casino! (page 2)

Hello Radka.

Yes, I have read the rules. That's why I'm asking. But this is how lce casino representatives answered me when I asked about closing my account.

Your account has been suspended in accordance with the Casino Terms and Conditions:

"13.5 The Company may terminate your account, including your username and password, immediately without prior notice: 13.5.1. if for any reason we decide to stop providing services in general or specifically to you; "Because any Operator reserves the right to stop providing services to any client.

That's why I asked you if there are specific reasons why a casino can close a player's account. Because the reason they closed my account is absurd.

". Since any Operator reserves the right to terminate the provision of services to any client. (Please provide a link to the Rules, which may say otherwise)

Okay, clarification: the casino cannot provide the player with a quality service in terms of payouts. So it's a preventative measure."

Do you think this answer complies with the rules of the casino? If the casino cannot provide a quality service in terms of payouts, it has the right to close the account of a successful player so that he cannot win more in the future. I understand the answer of this casino.

What do you think about this? And please do not be offended by my words.

You tell em leksandr!! Lol 😆 I agree with you!

Hello,

fine, so there is an issue behind your general questions. 🙂

Fisrtly, name the casino - I would like to check the terms and conditions myself. I'm sure that "blitzstar" it's not the proper name, so I want to be sure.

Secondly, can you share the whole story, prefably from the beginning, please? What does this mean:

"If the casino cannot provide a quality service in terms of payouts, it has the right to close the account of a successful player so that he cannot win more in the future"

Casino has closed your account, what had happened before?

I'd like to asnwer your questions, but everytime I do, you unreveal another information, which shows that something tighly related happened before.

So far, I can't se any reason for closing your acount, but I also do not know what happened.

Hi Laura. In response to your post, I had a similar thing happen to a close friend of mine. He lives in the USA and filled out the complete registration with his valid US address, name, date of birth, etc.

This is his story: Upon registering his account, he claimed a no deposit bonus of free spins. He was able to fulfill the wager requirements of the bonus and met the max payout limit for that particular bonus ($100.00 USD/BTC).

Upon requesting a withdrawal, he received an email from support stating he must deposit $20 in order to withdraw the winnings of the above bonus. He deposited the $20 in crypto, which was attached to a 1x wager, won close to $500 USD, and proceeded with a second withdrawal request.

After the second withdrawal request, he received an email from support stating he must submit verification documents before the withdrawal would be processed. No big deal, since he was allowed by the casino (Bitstarz) to register as a player, with full validity of profile information, including his residency in the USA. He did not receive any error or rejection from Bitstarz at the time he completed his profile, obtained the free spins, and played the free spins. His ordeal did not begin until the moment he successfully reached the max payout for the bonus.

Was he setup for failure by Bitstarz? In my opinion, yes. No one will ever give you anything for free without some form of leash and ball attached to it. The casinos present the no deposit codes as a means for new players to "experience the casino", "get a feel for the slots", etc. This may be somewhat true, but what the casino really wants is someone to lose on the free spins and get so frustrated to the point of depositing more and more money into their business with the players false hopes of becoming an instant millionaire. We all know the true odds in favor of the players at online and brick and mortar casinos. From my experience, not very good! Lol! That’s no secret.

It is my opinion that Bitstarz raised an eyebrow due to his winnings from the no deposit bonus as well as the larger winnings from the $20 deposit. I say this, solely backed by the fact that shortly after he submitted his verification documents, he received an email from support stating he violated Bitstarz T&Cs by residing in the USA.

Ultimately, his account was closed, winnings forfeited, and his $20 crypto deposit was returned to his crypto wallet.

Online casino T&Cs are violated every day. It is unfortunate that the rules are made broad enough to benefit the establishment, yet strict enough to ban players that the casino may perceive as a threat financially to them personally and to their business. As you know, this industry begins and ends with money being the highest of importance. We are just brazen enough to test our luck by funding their lifestyles.

It is literally a "gamble" when it comes to depositing hard earned money into an online casino. The burden is on us as the player to conduct our own research of the casinos. Secondly, we are burdened again with trusting the information to which we discovered in our research. For this reason alone, I chose to get involved as a contributor of Casino Guru, for the sole purpose of offering other players my personal perspective and review about online casinos that I have been, and still may be, debited as a player.

As the great Stephen King once quoted: "Fool me once, shame on you. Fool me twice, shame on me. Fool me three times, shame on both of us."

Nobody wins… okay, some people get a lucky break every now and then. The truth is, we go in with hopes to just break even… 😂😂

I wrote this reply because I wanted you to know that others feel your same level of frustration.

Best of luck and I hope you hit the "big one"…🤙🤙🤙

I couldn't AGREE with you more!!! THANK YOU!! Best of luck to you too!!! 😊

Hello. Well said. We see three stories that have the same ending. The casino accepts payments from players and does not look at restrictions. Verification begins after it comes to payment. But that's not correct. This is not a fair game in the first place. I think that all the players and representatives of the Casino Guru website will agree with me. If Laurahutson96 had not won, she would not have known that she could not play in this casino. She would deposit her money in the hope of winning.

Hello Radka

Here is my story.

ice casino. I signed up at this casino a few months ago. Received a welcome bonus and successfully wagered it. Checking my account was surprisingly fast. Already on the third day I received my winnings in the amount of 300 usd. (I wrote a positive review for this casino on your website, later I had to change it.) The next withdrawal was 250 usd. usd, I decided to withdraw the rest of the amount) I received it in less than a day after the request on Saturday. (Although it was not a working day for payments, which is very important and gives a huge plus to this casino.) In general, I reached level 10 in the loyalty system , which gave me the opportunity to receive a 100% bonus on my deposit every week. To all this, Ice casino gives codes to its subscribers several times a week on Twitter. For me, the criterion for stopping the game is wagering the bonus. My next winning was 500 usd. That's where the problems started. I've been waiting for over a week. and the terms specified in the rules are not more than three working days. In the chat, they explained to me that the delay was not from the side of the casino, but from the side of the payment system. I warned the casino operators and after waiting a day I filed a complaint on the AskGamblers website. After the complaint was published, my payment was instantly credited to my account. After that, I immediately get a ban from this casino with the following explanations:

Hello,

As part of the "complaint", all money and bonuses were paid out, the Casino owes nothing, the entire service was provided to the end user in full. The administration has grounds for terminating the contract between the player and the Casino.

The Terms and Conditions state the following rule:

"13.5 The Company may terminate your Account, including your username and password, immediately without prior notice:

13.5.1. if for any reason we decide to stop providing services in whole or in part. you;"

Hope this clears it up.

That's why I asked if there are specific rules and grounds for closing an account.

Here you can see that the casino is simply getting rid of successful and demanding players, in their opinion.

Is it correct? In my experience, almost all casinos do this, at least this is true for Kazakhstan.

Hello there,

would you mind submitting the complaint, please? I hope you have not gambled your balance away like in BC.Game Casino. Without the complaint, there is no proof and all became just theoretical.

We can't push casinos to be fair if players don't complain officially.

Hello,

it would only be for good if your friend could join our forum and submit the complaint.

I'm not familiar with the way this casino enforces restricted countries rule, but we for instanse inform players that this casino does not accept players from the US.:

https://casino.guru/BitStarz-Casino-review

I am, however, able to connect to the site with VPN set to the USA.

But, allow me to say, that the terms and conditions are available even without registration, saying:

It's normal that the KYC is triggered when the first withdrawal is submitted, but every player can ask to be verified immediately. I'd like to think that decent casinos can do that while asked.

I must say that it would be only wise to disable this site for the restricted countries, that's obvious.

Any chance for the complaint?

Hello,

Ok, now I see the full picture. Thank you for that.

I think that the casino simply did not like the way you force them to act. Maybe they even didn't like your attitude. I have no clue.

From my point of view, it's a quite harsh solution, I do not hink that it's necessary to act like they did without further explanation.

I'm just wondering now, whether the situation would be the same if you had submitted the complaint via our resolution center, instead of on the AskGamblers website. Would you mind sharing the text you posted there?

To be perfectly honest, the casino obviously faces some issues with the payment provider because the amount of recently submitted complaints is quite huge. 🤔

Allow me to point out that every complaint has been solved so far, so I also believe that the casino is working on it prety hard.

Back to your question, in this case I think there is no specific reason stated in the rules for such situations I think. So the casino simply used this formulation.

Feel free to submit the complaint, however, maybe we will learn the casino's point of view on this.

Thank you for the kind response! You are absolutely 100% correct. I sure wish I knew then, what I have learned so much of now!!

You are more than welcome Laura! Stay true to yourself, and make sure you message me when you "hit the big one". Karma is no joke…best of luck my friend 🤙🤙🤙🤙

Yes Cuzdatsme, if this conversation brings me any kind of luck and I win big I'll even throw ya a bone lol.... I agree karma is no joke, what comes around goes around right? LOL... I want to know if you went big too plz, there's got to be hope for one of us right? Lol

USA USA USA 😂😂😂

Yes, of course you are right. It is better to get rid of an inconvenient player than to honestly conduct your business. I'm used to it already. I have not yet seen a casino that would happily pay out winnings to its customers. Absolutely all casinos try to overshadow the joy of the player after winning, create as many problems as possible during the withdrawal, and suddenly during this time he will not stand the expectation and lose everything. Once I waited four months for a payment of 500 usd, provided that every day I had to log into my account and perform certain actions. After the payment, my account was also closed. I have many stories and each one ends in the same way. I may be wrong, but the facts say otherwise.

🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸

Laura,

I don’t think there is or ever could be a better opportunity, aside from right now, to answer the last question you asked me!

I’m going to ease into this one my fellow patriot! 😏 Obviously, everyone considers a certain amount of winnngs as a "big hit". Lately, any chance I get at winning is a "big hit"! 😂

The last time I achieved any sort of, what I consider to be a decent/average "big hit", was about 6 - 8 months ago. I deposited $50 USD / BTC into my favorite Golden Lemon Deluxe slot, playing minimum slot bet of 100 credits.

Completely unexpected, and not far into my play, I was able to make an issueless withdrawal departure with $2100 USD to my BTC wallet. The way things are going these days with casinos, when I win fair and square, I run as fast and far away as possible, once I receive my instant crypto withdrawal.

I am due for another one soon, like very soon, LIKE NOW! 😂😂

🤙🤙🤙🤙🤙

Hi Radka,

I, 100%, agree that players "should" file a complaint for any issues they feel have been deliberately conducted against their person or account, illegal practices, fraudulent, and/or a breach of privacy, etc. That is definitely another topic for a different date and time.

I spoke with my compadre, and we discussed his issue in furtherance. The conversation ended on a positive note, so I think he may consider going through the process of filing his complaint. He sounded happy that he received his $20 deposit back after the closure of his account.

FACT by Cause:

Casinos that return deposits after account closure for T&C violations, WITHOUT the involvement of a 3rd party mediator or the filing of a formal complaint by the player, and STRICTLY on behalf of the casino acting in good faith, are few and far between. The ONLY other casino that I personally experienced this level of respect with was Oshi Casino, who not only returned my deposit, but allowed me to withdraw my winnings prior to closing my account for the stated "T&C violation regarding country restrictions". This took place over a year ago, which means the other casinos need to pay attention and follow suit.

I will absolutely write a positive collective review of my experience playing at Oshi Casino. Casinos that act in good faith with good faith participating members, will undoubtedly put the other casinos that lack this charm out of business. It’s just a matter of time.

Best of Luck 🤙🤙🤙🤙🤙🤙🤙

Now that I know that you have many bad experiences, I think I can better understand your frustration, as well as all those questions.

What the casino did was far too easy and unkind.

I still think that some casinos truly favor their customers and honour the fair play approach, so it's sad that have not faced such behavior yet.

May I know how many casinos have closed your accounts under this circumstances? 🤨

Hello Radka.

If you want to hear my point of view, I am ready to tell you all the stories of my casino experience.

I'll start from the very beginning. I got my first negative experience at the Poker Stars casino.

I registered in this casino in 2013. Played poker. I play pretty well, from my point of view, I’ll say right away that I earn well and play only for fun. Maybe that's why from 2013 to 2017 I did not make a single conclusion from this casino. Yes, in principle, there was nothing to withdraw, Poker Stars monitored its players well, the minimum withdrawal limit for Kazakhstan at that time was 100 usd. I reached 99 after which I no longer rose, but inevitably fell to the bottom. Around 2017, Poker Stars added a casino section to their poker platform, which was the first time I was introduced to the game of slots. I really liked them, I could spin the drums all night long. I didn't even think about the rtp slot, . I just played and entertained myself with the hope that maybe someday lady luck would smile at me. I did not think that a person was sitting on the other side and carefully watching my game, and he decides whether to win or lose to me.

Here we come to the most important thing. So to speak, the moment of truth.

On November 17, 2017, just in time for my birthday, after a good party, after parting with friends, I came home. I didn't want to sleep, I decided to play in the casino, threw in Poker Stars 20 ucd.

I played several poker games, doubled my deposit and decided to play slots.

I will probably never experience this again. The slot seemed to have gone crazy and began to give out winnings, playing 1 usd per spin. Several times I reached almost zero balance, I started to think that the game was over, but always on the last spin there was a solid win, and I continued to spin the reels, but I want to notice right away when my balance dropped to 10usd, I switched to the minimum bet. And once again, when I went beyond 10 usd, Something happened that I've been waiting for all these long years, Lady luck rewarded me with her heavenly kiss, 5 Jackpot King symbols line up one after another. They burn and shimmer with their extraordinary light, showing their beauty and their greatness, and thus they say, well done, you did it, you just have to press one button to decide which part of the 1000,000 usd slot will give me as a prize .

But alas, this was not destined to happen. Lady Fortune, the lady is very shy, the person sitting on the other side of the screen turned out to be stronger and more powerful, he quickly took control of the situation. With his mighty hand, he held the curtain for three hours while others like him decided what to do in this situation. Exactly three hours later, their greed finally got the better of common sense, the slot blinked, reset all Jackpot King symbols, and returned to its original state. Friendly support happily announced to me that it was a program failure and now I can safely play on, they apologized to me and promised that this would not happen again.

My Jackpot King turned out to be a glitch in their software.

This is the first experience, the attitude of the Poker Stars casino to the player, yes, by the way, I got a ban. To this day I can't go to this casino.

In order not to be unfounded, I attach the title of the video on YouTube:

"PokerStars or Monsters Inc?"

This is the first story.

Hello,

althought this is a sa story, I'm quite sure that there was nobody behind the slot, monitoring your progress and regulated your game session. Can you imagin how many workers would you need for such a cnstant monitoring of any player online and playing?

The sad thing is that glitches happen and tons of casinos inform players that in case of glitches, bugs or technical irregularities the casine is not goig to pay out the winnings. Simply because the game is not regulated by the casino, it's the game povider who technically provides the game.

Feel free to check this article about how slots work: