Account blocked blitzstar Casino! (page 3)

Yes, of course, this is a common story, everyone who played at Poker Stars had a Jackpot King for 1,000,000 every day and the slot immediately froze.

The thing is, these people generally denied this event, for five days they told me that it seemed to me. I was silent that I had a recording that I shot on a mobile phone. They provided a history of the game where this spin was missing, it wasn't there at all. Then I gave them a recording, and only after that they admitted that this event took place. I wrote a complaint to the IBAS company, they promised me to look into this issue. For two weeks I received letters from the company, then everything stopped abruptly. IBAS just stopped responding, I couldn't figure out what was wrong. Only a month later I realized what was happening, I was sorting through my mail and suddenly found a letter sent from my estate to the IBAS company, Only a sick schizophrenic could write this, I looked up the browser history and saw that when this letter was sent, my account was logged in from another region, namely from the Moscow region, In a word, my mail was hacked and this letter was sent on my behalf to IBAS, I think that it was not one. Because there were about 10 entries from another region. Someone really did not want the trial to end.

As for the fact that the operators cannot interfere with the game process, this is true, but they can stop it, just not let it continue to play and that's it. I have plenty of examples for this.

If you're willing to listen further, let me know. This is just the first example, and I have many more.

Here is a clear example of how the casino can affect the game.

Tournament at the Grande Vegas casino, See how quickly I climbed the standings. There were 12 hours left until the end of the tournament. In the middle of the game they just kicked me out of the site, I was able to get to the site only in the morning, despite their efforts, I still took first place in this tournament. So don't tell me that these are simple glitches, that's what they do when they want to stop you from playing, the casino administrator has enough ways to prevent you from completing the game. They do not even disdain blocking by IP address.

This casino has used these methods more than once. Since I took first place in their tournaments for three months in a row. The first two they somehow put up with it, and I received prize money for the places taken. On the third month, after taking first place, I received only a refund of my funds that I spent on add-on and a notification that I would no longer be able to participate in these tournaments, this is another ban for the fact that I often win.

Hello,

this is very interesting story and can hardy comment on it. But if you believe that the truth is out there go ahead and start over again with IBAS. Maybe they just got bored lacking the will to answer you further 🙂.

I do not know what to say about this hacked email, honestly.

I believe that I've already suggested you to create your own thread about all those stories, well why not, some players may even respond. Who knows.

I have no experiences with tournaments, furthermore, you have your opinion so be it. Who am I to opose you. 🙂

If you come across some actual issue - happening now, submit the complaint.

I will forward this communication to our Data Team, because I do not feel very fond of the subject.

Kindly note, that they are all very occupied thugh.

Start your own thread share your point of view.

I understand that you simply have no arguments, that's why you lost interest.

Hi leksandr,

thank you very much for sharing all the experiences you have. Since your issue is quite complex, I would recommend you to submit a complaint on our website, so we can do a proper examination and investigation. Possibly, offer additional solutions on how you should proceed.

In case of any questions, do not hesitate to contact me at my email address, jozef.k@casino.guru.

I believe that it's quite obvious that I have no chance to debate further, without any complaint I have no information to check. That is why I asked Jozef.k to get in touch with you. 😉

Simply, I'm not part of Data Team nor the Complaint Team, this is actually far behind my field of exprtise.

Hello Joseph. This happened almost a year ago, does it make sense to file a complaint now?

May I know how many casinos closed your accounts under these circumstances? 🤨

You just asked me to tell these stories. Now you don't want to have a conversation. I knew you wouldn't like it. Why start then?

The best would be if you reached us directly when this happened, but it is worth a try.

Have you tried to discuss it with any of the licensing authorities?

No. There is no disputed amount, and nobody cares about the attitude towards the players.

Hello,

Well, I would expect a number as an answer. Just asked how many times, not what has hapened. I just want to get an idea of how many times you've found yourself in such a situation. 

My point of view is the same, I explained that I'm not the proper person for such a debate. I feel the reasons are quite obvious.

Nevermind though.

Hello.

So we just didn't understand each other.

Well, probably.

Sadly, according to what Jozef.k said, there is not much we can go through. Remember how I've tried to mention that we need complaint to prove that something is wrong? We care about thre casino's attitude, but without a proper complaint we can't do anything.

And if the licensing authority does not care, there is hardly anything we can change on our own in this situation.

I'm sorry.

Yeah in the Terms and conditions, will be the reasons for everything, and I think the casino makes their decision, and it usually says what they say is what it will be.

And when no one is complaining, nothing to be done about it.

What about the licensing authority, have you tried? I know you wrote that there was no disputed amount, I'm just not sure, whether you'vealready tried it in this case and failed.

No I did not try to do anything with this case because I feared what would happen is what happened with the second case...when it comes to these online casinos the customer never wins, from what I've heard from people is the casino always wins and what I've learned from the second case people are right!

As sad as it is, you are absolutely right. In most cases, the casino wins, but you still need to talk about it, the player has only one weapon against the casino, tell his story and make it heard by as many people as possible. Then maybe they'll feel a little ashamed.

I would say that the "weapon" is the complaint rather than a story. We aim for supportive evidence, after all.

But I feel you made the same point. 👍

Hello,

thank you for the answer. I still think that coplaints are pretty usefull tool.

Anyway, I was asking crispyftw. Maybe we'll get another answer soon.🙂