1bet website scam

1bet ..scammers ,elusive , do not trap your winnings because you will never be able to withdraw your real money deposited , you will be surprised when you play for 50 dollars and you win 250 and you decivde to withdraw they will tell you that you have deposited and lost before 400 for example and you will need to roll it over 400x 6 times in order to withdraw ur winning other wise all your withdrawals will be Rejected , so this way of scam they will keep you depositing to chase your losses, my advice stay away and read even on Trust Pilot im not the only one . no other website treat customers like this ,i have other accounts with other websites . the most elusive chat i ever seen ,one live agent would tell you something and next day if you go to ask about the same thing another agent would deny and would tell you what you were informed was wrong , you will run inside infinite cirles

Hello,

It's a shame, you picked up such a casino. 

We provide serious warnings as well:

The overall rating is currently 0,4 out of 10!

Hope the others will notice.

Hotmail 

Hello, why posting this link I wonder? 😀

I would like my complaint to be reopened, Ms. Drommond from The EM Group has been writing to me back and forth for a year and says that the casino has done everything right as far as adjusting the daily limits is concerned, I don't even receive anything 100k euros with an account balance of 433k.

My complaint from back then: https://casinoguru-de.com/1bet-casino-die-gewinne-des-players-wurden-aufgrund

Ms. Drommond works very closely with 1bet and constantly adjusts the terms and conditions of our correspondence over time. The subsequent calculation is not acceptable, we rejected Mrs. Drommond's decision, the licensing authority does not respond to our emails, we tried to reach them from different emails info@gaminglicenses.com or certria@gaminglicenses.com

I can see that it was a very large sum of money at that time. If you want the complaint to be reopened, you have to ask for it, but at the complaints. 

I'm not sure if it will be sorted out, but I would be happy if it was. Good luck.

Hello,

I requested that this complaint be reopened on Casino Guru after about a year, but received no response from you after that. Can you please check it. After a year of writing back and forth with Mrs. Drommond, the lady has admitted that she is not the licensing authority but rather provides management services for the casino. I basically wrote to the casino site party the whole time and was stalled. I repeat again when my account balance was 430k in euros, my account was suspended, I was not even awarded 100k in euros.

In response to my complaint that I was not satisfied with Ms. Drommond's judgment, I was referred to the licensing authority to contact Antillephone NV. However, I cannot reach the licensing authority via three different email addresses. This is just an ambush, so please reopen the case. If 1bet wants to improve its rating here on Casino Guru, then it is the provider's chance to improve its points here, I am satisfied with every solution suggested. But not a single amount is awarded to me.

For telephone inquiries (at Antillephone Curacao E-Commerce Park), I am always referred to the email contact. However, these e-mails are not delivered, at first I thought it was due to my mail provider, as already stated, I wrote from 3 different e-mail addresses, each time the e-mail is reported as not delivered. (Delivery message error)

Rather, a ridiculous subsequent correction was made. I repeat to everyone that Ms. Drommond is not the licensing authority, but rather carries out management services for 1bet. The casino is much more supported and the lady is not impartial.

I'm sorry; you simply need to wait like all others. I appreciate your explanation, yet we do not handle complaints on the forum.

Allow me to say that complaints are usually reopened when the player presents new pieces of information.

Sadly, it is not unusual that the licensing authority is hard to reach or is not reachable at all. 🙁

I can't wait that long for the case to be reopened. 1bet doesn't even pay out 100k in euros. With an account balance of 430k in euros. Ms. Drommond is not the licensing authority, I was stalled for a year. All the correspondence with Mrs. Drommond for over a year was nothing but waiting and deceit.

The way the winning limits were applied at the end of the 5th day is unacceptable, the limits should have been applied day after day. When I told Mrs. Drommond, 1bet Compliance Team, that I disagreed with the decision, she said you can appeal this decision directly to the licensing authority (Curacao E-Commerce Park): certria@gaminglicenses.com info@gaminglincense.com .

The emails that I send there cannot be delivered, when I call Curacao, I am referred to the emails, I wrote from three different email addresses / email providers, the email was able to arrive every time not be delivered.

Sorry for writing here, but you have to help me and forward the case to the licensing authority or reopen the case here. Ms. Drommond is not the licensing authority, but works as the 1bet compliance service. This means that they are protecting 1bet rather than my interests.

Hi, if you would like to file a complaint with the authority, I will send you a guide that could help you, as we don't have the ability to open one for you. I'm adding the link here: https://casino.guru/licensing-authorities/curacao-license

As far as reopening a complaint with us is concerned, have you asked for one yet ? Do you have something new that would help the case more ? Because I see that the casino has a safety index of 0, which means that it will probably not respond and your case will remain at the same stage as it was in the past.

Please let me know.

Hello Jaro,

We have implemented the guidelines to the extent that I have stated in previous emails, the licensing authority cannot be reached via email, and all emails are treated as undeliverable by the mail provider. Although we tried three different email addresses/mail providers.

As far as the reopening is concerned, we have had email correspondence with Mrs. Drommond for over a year and have a lot of information. We still disagree with the calculation on the last day. We had applied for a reopening, but have not received any feedback from you to date.

1bet refused to publish further details on Casino Guru as we were in contact with Ms Drommond / Casino Complaint team. After more than a year it has been discovered that Ms Drommond is not the licensing authority. Ms. Drommond said that you are not the official licensing authority, but rather provide compliance services for 1bet. If we don't agree with Drommond's decision, we're supposed to contact the licensing authority again. I therefore ask you to reopen the case.

The scribe return with Mrs. Drommond is just a stalling tactic and a way to adjust T&C parts during correspondence. Ms. Drommond definitely only supports the casino. Since we disagree with Ms. Drommond, I would like Casino Guru to reopen the case and have 1bet explain to us why the application of the winning limits was not done day by day and why the amounts were deducted from my account on the last day. Losing is allowed but winning is not. The subsequent calculation by 1bet is not acceptable because I do not receive a single cent or my account is corrected to zero euros.

(I'm sorry that I'm writing about this here, but at the moment I have no other option. I ask for your support, I agree with any payment proposal, but not with zero euros, with an account balance of 433k in euros - at least 100k in euros should be possible)

In principle, 1bet lied because we were not in contact with the licensing authority, but with 1bet's compliance service team. Which can actually be compared to casino owners.

I understand your situation and what you described. So if you want to reopen your complaint you have to ask for it in the complaints. Would that be possible ? 

Hello,

A request was made to reopen, but no response was received. You should be able to see it, I can't make another application for reopening. Because the current request for reopening is still open.

Dear Serkan,

I had to review the whole situation since the complaint was submitted over one and a half years ago. Let's sum up the facts here. When it comes to the winnings, we are 100% on your side. The application of the maximum daily win limit in the casino was far from fair or logical. However, there's nothing we can do to help you. We tried to discuss the issue with the casino quite a few times but it stated its position and stopped responding. Apart from the complaint thread, we contacted them by email, and Skype and even met them personally at a conference. Unfortunately, we didn't have any success with resolving the issue. Regarding Mrs. Drommond, if you take a look at the emails we exchanged, I told you from the beginning that I didn't think this lady worked for the Gaming Authority. I even sent an email to the Gaming Authority myself but never heard from them. The reason for this might be that the casino possibly lost its license. We don't want to reopen the complaint because it would cause the casino's rating to increase but we want to keep it as is (currently 0). I perfectly understand your frustration, but we did everything we possibly could and there's nothing else we can try. We will keep the complaint closed with full penalization to prevent other players from visiting this casino. In case the casino itself decides to respond to our messages and/or changes its position, we will notify you right away. I wish I could do more to help you.

Best regards,

Peter

Hi Peter,

Thank you very much for your detailed feedback, is there no way to take legal action against the casino at the state level by filing a lawsuit with the authorities? Especially if the licensing authority is not reliable. You could sue the licensing authority Antillephone NV or the casino.

I'm grateful for any further tips.

"1BET is owned and operated by Bellona NV ("the company"), a company registered and established under the Law of Curacao, with registration number 120860 and registered address at Heelsumstraat 51, E-commerce park, Curacao. Bellona NV is licensed and regulated by Antillephone NV, under License No 8048/JAZ2010-010. In certain jurisdictions, Bellona NV is using Arzella Limited (a company incorporated under the laws of Cyprus with incorporation number HE418686 and registered address at Chytron 30, 2nd floor, Office A22, 1075 Nicosia, Cyprus) as *a payment agent."

Could you perhaps try again? info@gaminglicenses.com or certria@gaminglicenses.com to reach. I see that they have a different email provider. Last week, the @gaminglicenses.com mail server completely failed (no MX records), it looks like they now have a new mail server and should be reachable via email.

You can also call E-Commerce Park in Curacao by phone, but they constantly advise you to email them and not to call.

I think that the 1bet are licensed by Antillephone because that's what it says.

Hi Serkan,

Unfortunately, there's nothing else that can be done from our side. I do realize this is a big amount of money and it must be extremely frustrating, however, we did all we could to help you. If I were you I would consult the options (if any) with your lawyer. I'm afraid though that the possibility of getting paid from the casino is close to zero.

Hello, I've been having problems with 1Bet Casino since today.

I received a payout of €1,500 a few days ago. Now I still had €1,000 open, which I also want to pay out. These were pending processing. Suddenly I get an email saying that the 8% will be withheld because it will be paid out within a few days. Good, then payout €920.

As of today I can no longer access the system. Access denied. I can't even see the page anymore. Neither with a cell phone, laptop or iPad.

There is no longer any email contact. You don't answer.

Has anyone ever had this problem. By the way, I still have €100 in my gaming account.

LG Anja

Please tell me you are not referring to this scam page 👈

Without any honeywords, such sites need to be avoided. Frankly, I'd be surprised to see such a "casino" addressing the players' complaint, yet it is a free option you may try out.

Find out more right here 👈