Ybets Casino - general discussion (page 6)

That is a screenshot of my withdraw they would not pay...

Ok they just kept rejecting mine and putting the balance back on so that I would lose it all, I see they have now renamed as ybets.io with a completely new web address very strange indeed and casino guru supporting it and helping them !

Could you please explain what is happening now exactly? Is your account fully verified yet? When did you request the withdrawal?

Let us know if you need some help from our complaint team, please.

As far as I know, they have changed their name. There is nothing suspicious about that.🤷‍♀️

Could you tell us what reason the casino gave you for rejecting your withdrawal, please? We would surely like to help if possible.

We do support and help everyone who is in the right when it comes to fair gambling. It is our policy.

Hi Romi there was no reason given they just kept doing it ! they could have left it pending till the so called checks were carried out but they never thanks Paul.

So could you describe your current situation, please, and tell us if there is an intervention from our complaint team needed?

Hi Romi no as I lost it all again as they had planned after more than 10 days of this carry on I never thought I would get it out !

I understand. We couldn't be of any help if there is no money left in your account right now.

It sometimes could be more time-consuming whenever a player requests his withdrawal for the first time due to the verification process that has to be done by the casino. We usually give casinos 14 full days to finish it and process the payment.

Hopefully, next time we will be able to help you out if needed.

Ok I still do not understand why they kept rejecting it then tried to get me to take it out as crypto instead of sending back to my card in my eyes its cheating tactics as others have experienced im sure you see it but your hands are tied on this matter thanks Paul

Our hands are not tied in any matter, actually.🤷‍♀️ We aim for fair play and do everything possible to reach this goal.

Unfortunately, there are times that we are unable to do anything more. Therefore, I am not going to answer your questions, and I wish you all the best in the future.

I hope they pay out the winnings, keep your fingers crossed for me, I've been waiting 48 hours now, ignoring the other payouts, some of them canceled because I wanted to play a bit without making a new deposit.

Hi players.

You might be lucky but judging by the delay already they may be playing the usual game again ! it might not be enough though for them to shaft you like the rest of us hopefully you get it ok mate !

i asked the support and got this reply, i am patient and will wait.

Our withdrawal procedures are generally quick.

However, there's been a delay as our system detected some unusual gaming activity. Currently, your withdrawal request is undergoing a manual check, which may extend the processing time. There is nothing to worry about, it is just taking a bit more time than usual.

We apologize for any inconvenience this may cause and are working diligently to expedite the process for you.

Ok that looks to me as if they are starting to stall the withdrawal and try to use the tactic mentioned here that we all got done over with ! I do not see the point in playing on these sites now I lost thousands then when I won they either kept it or would not pay out

Has your issue been solved by now or is it still the same? Have they explained what kind of "unusual gaming activity" they have detected, or are you aware of any, perhaps?🤷‍♀️ I was just trying to understand what could happen.🤔

They requested a KYC today, i did send the documents, now i have to wait. Maybe it was the very nice hit on ExtraChilli 😀

they replied:

Your documents were received and your game session was sent for the provider's check.

Please note that it may take up to 10 working days to process your request from the provider.

Money is back in my account, i could play now, but i am resisting 😀

Be ready for a long wait !

I couldn't resist and played a bit, I hit max win at Pragamtic, my first

omg omg

Nice ! but like I say it seems like they are playing the same game everytime someone wins a decent amount so it may not matter how much you win ! hopefully you get it soon !

So, the check from the provider is already done? Are you able to withdraw the money now?