Ybets Casino - general discussion (page 5)

Look 150% 1st deposit

100% second deposit

75% third deposit

Got nothing of all deposit bonus they claimed , it must be 2476$ welcome bonus

Isn't that cheating and stealing

Do I understand correctly that you have not received any of the bonuses? Have you asked the support about it? Did you read any instructions about how to claim them? It should be clearly stated on their site how to redeem all the bonuses.

I asked them but all I got is zero information

I asked for my IMR bonus it should be more than 2000$ but all I got that added 785 in my IMR balance

When I asked for the welcome deposit bonus there is no information they even claimed that when they jumped here to ask you to close this case saying welcome bonus is 500%

This is their words in trustpilots forum

I didn't bring anything from no where all their words

This happened to me everytime you made a deposit the playthrough built up it did not reset to zero again regarding the slots bonus rounds were very tight even on £12 a spin you won less than on £1 I went on to the cards Platipus VIP blackjack and kept winning when they were rejecting the withdrawals and encouraging me to keep playing I kept winning on this now the game has been wiped from their lists altogether there is a clear pattern here of them playing games with you to get you to lose all you win its a bit of a scam in my eyes i needed that £7800 as it was money lost I am now scraping by due to something I would never win on taking all my money ! final reply from them is in Russian probs just Russian crooks running it !

If I understand correctly, the 500% are all the promotions together. From the 1st, 2nd, 3rd, and 4th deposits. Is that right? That is, in my opinion, what they meant.

Unfortunately, when it comes to bonuses, we can not intervene because is up to each casino to decide if and to whom to offer a bonus. It is surely not right to advertise them and not provide them afterwards, of course. That is why communication between a player and the support is very important, I believe.

You were to play 3 times your deposit every one I never used any of their bonuses as it looked poor something like you could win 10 times the amount you put in

May I ask what the reason was for not paying you the winnings? Is it something our complaint team could be of any help with?

I saw your user review where the casino replied to you by explaining the importance of KYC. Could you tell us something more about the issue there, perhaps?

Why don't they join this conversation and make it clear for all and face us with good proof and argument to tell us you all false , and casino have done nothing wrong

It's simple they can't because they lie to us

Okay, I get your point here. It is good that you can actually choose if you want to play with the bonus or not, right?

Unfortunately, I have no answer to this.🤷‍♀️

Hi Romi.

I tried to take the money out several times back to my card they rejected it over and over I sent the documents to verify and surmise it passed then they said we are checking the play with the provider it will take 10 days in between that I had 2 different VIP girls encouraging me to convert the money to crypto currency to withdraw it I said why say in the terms you must withdraw to the card you used then not do this ? they said change to crypto and it will be withdrawn rapidly so I had to set up a wallet etc then they only converted half of this money to crypto I asked why not it all as promised and there was no rapid withdrawal done at all basically I could not get the money back out to my card ! it went on for days back and forth 1st VIP was Amy crypto specialist then it was Alaia

More on this…it went on for more than 10 days

Thank you very much for describing the issue to us. My question now is if you were able to withdraw all the money, or do you still have the real money balance at the casino?

I am asking because if the issue wasn't solved yet, our complaint team could try to intervene. What do you say about that?

Hi Romi.

Sadly I ended up losing it all again they got what they wanted but I ended up feeling I would never get my winnings out I held out for over 10 days but I am a gambler and they preyed on my weakness its not a fair site at all. I should be getting my money back as I could not withdraw back to my card as per their t&cs

I am really sorry about the whole situation at this casino and I recommend you think about getting your account blocked due to gambling problems. Just to be better protected from losing any more money. Have you thought about doing so, perhaps?🤔

If you need any assistance, we are always here to help.

Hi Romi

I blocked it already Im blocked on gamstop as well but keep using these dodgy sites there was another trustdice kept my £4500 withdrawal and banned the account so I feel like I have had enough now these type of sites are just not safe yes I have a gambling addiction but not getting paid out just stinks after all I put in ! this withdrawal was not normal at all as you can see ! I could have repaid some of my loans with it im now just trying to do it on my basic pay not your problem but I should have had that money paid to me it was all money that I had lost it is not as if it was me winning big

Final conclusion for me , that casino don't have to play unfair and treat players that way if we ask for withdraw we get it immediately like they accept deposit immediately

At least if they really need to check the game with providers they have to keep the withdraw in process n not cancelling it

Just just taking time to make gambler loose temper n start gambling again if he loose it's ok for the casino n they say it was ur choice but he keep winning they block the game he win in n reduce his limit bet and ofcorse checking again n making it too difficult to the player

If this is legitimate I really feel sorry for all gamblers in live casino

Why doesn't this happen in Real casino you win you get your money n all happy

Inmerion casino not competitive one I think they will disappear as soon as possible , they can't pay law win what about big wins

Stay out of this one to not loose your money

I know it is not easy to keep away from it, but I hope that even though this was a bad experience, it will somehow help you to not choose to play anymore, especially not at some online casinos you cannot trust.

We always advise players not to see online gambling as some sort of income because it is really dangerous and, of course, unreliable.

Please try to stay away, and if you need any help in the future, do not hesitate to contact us.

I surely do get your point here. In many cases, we have actually seen that a casino would block the account in order to get the investigation from the game provider done, so the player wouldn't be able to access the money.

If I could say something to your point about the real casinos, as you said, it is really not the same, unfortunately. In online casinos, they are not able to see the player face-to-face, and that is why the KYC is so important. So the casino can find out everything needed about each player.

I hope that you won't be facing any future issues at this or any other casino. And if you ever need our help, we are here for you.