Yabby Casino - general discussion (page 2)

Hello Georgey1230,

I'm sorry that you were able to play again, can you confirm how exactly you self-excluded yourself before, please? I guess that the PrintScreen is the casino's answer to your latest self-exclusion attempt, am I correct, please?

Kindly note, that if you just ask to close your account, the casino will most likely offer you some bonuses to keep you as a customer, so if you feel vulnerable, you should always mention gambling addiction. Have you mentioned this issue beforehand, please?

Radka dear

first thing this morning they admitted there mistake and sent me bitcoin immediately for the amount of money I lost since I asked to be self excluded!!! $1217.20 thanks for your diligence it was very important to me ! ❤️❤️❤️❤️✌️👍💯💵👏👏 I can answer your question on another platform and have a question for you about this post

Congratulations, indeed it's a decent casino to play at.

Unfortunately there are no places for private messages, you say everything on forums.

Meanwhile on forums everyone can read them!

Glad to hear that!!! 👏 Feel free to ask your questions, I will do my best to answer.

I have sent my account verification over a dozen times mire than 10 days ago and have heard nothing. The chat lies and says they can't access the banking department, the banking department won't answer ur emails and all I'm trying g to cash out is 50 bucks. Don't use this casino they are crooks and just want u to keep playing but won't allow u to even submit a withdraw

I submitted my documents On Tuesday last week I got free spins promotion And ended up wagering through the balance I tried emailing The banking department I keep getting an auto message So I decided to message Payments team and apparently they Access To the banking teams emails Never experienced such a bad casino ever in my life

What's the payments team

I even made a 10 dollar bitcoin deposit today and they won't count it on my balance until the mo ey I'm waiting to verify, hits 0 but the y took the money just won't post it. Absolute crooks

Hello, I understand your situation. It's good you submitted your complaint. I can see you even submitted two complaints regarding the same issue with Yabby casino right? It is better when you stay at first complaint and update it rather than mix it with communication from the other one.  Please be patient and wait a bit more when it is exactly 14 days after the requesting your withdrawal and let´ s see if things get moving after these two weeks. FYI we allow casinos 14 full days to complete the verification and proceed with the payout.

I only filed this complaint because the first one I read was you helping q customer on the 5th business day not in two weeks and u got them the money emmidiatly

Ok, and which submitted complaint do you mean now? 🙂 Generally the complaints differ from case to case and sometimes is the complaint resolved earlier without a communication with casino. It is very specific. Then it could be such case.

I am having issues with the verification information process. I've sent 3 emails with my verification information and haven't received a verification email from yabby. I would like to withdraw my winnings and have it sent to my bank account, can you please help. My email is sipoczsusan@gmail.com

Hello,

I can imagine that it feels like you need immediate help, but I have to mention that we allow casinos 14 full days to process the documents, check the gaming history, and proceed with the withdrawal. Only if the casino fails to comply within the given time, submitting a complaint is recommended.

So, may I know when exactly did the verification start, please?

$200 at 1.25 a spin. Highest hand won was 4.00. ZERO features. Contact support to confirm RTP and left me on read. I’m tired of all these scam and fake I won reviews. Over 200 spins and zero features. Unbelievable

I was told my ID was taken 10 years ago so they cannot verify my account, what is that?

Hello there.

I'd say the casino needs more recent documents. Anyway, does your ID card possess an expiration date?

I mean, is it still valid?

South African IDs don't expire unless you're dead. So yes it is valid.

Does that mean the casino probably doesn't like an outdated picture maybe? This card should prove it's really you, so it might be the case. Honestly, I don't know.

One way or another, the casino must find a way how to verify you. Have they suggested an alternative?

What is up with these casino ramdomly taking away ALL BONUS CODE when you win