Wizebets Casino - general discussion

If you want to discuss anything related to Wizebets Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I recommend reading the reviews on Trustpilot about the goodness of the site: https://www.trustpilot.com/review/www.wizebets.com

I just add a warning:

"We consider some of the clauses that appear in this casino's terms and conditions to be unfair."

From my point of view, Trustpilot is not as trustworthy as it seems.

Like all sites of this magnitude, there are suspicious reviews but if 8 out of 10 of these are negative, there must obviously be something wrong. In addition to the limitations on unfair withdrawals given that slots are losers 9 times out of 10 in terms of absolute balance, we need to see the timing of payments that today the best casinos process in less than 24 hours and even instantly.

I just need to say that based on our own experience, you can't trust to Trustpilot. You can pay there for whatever you want. If you want to harm someone's reputation, you can just create as many accounts as you want and they won't care until the company pays them. I was really disappointed when I found out how they work 😕

Personally, I review some companies from time to time and every time they ask me for the appropriate documentation to leave my experience online, otherwise they will delete it. For the talk of paying for positive reviews, this happens everywhere (I guess). Unfortunately, the God of money wins over everything in the end!

Do they really ask you for the documentation? 😲 When it comes to Casino Guru, my experience is that everyone can post everything and even when we present the evidence showing that the review isn't based on the reality, mostly don't deal with it at all.

Don't even mention the paid reviews. We receive plenty of fake casino reviews every day on Casino Guru. It's really annoying 😀

They do that mostly for negative reviews, and if you don't provide the documentation or the information they ask for the review will be taken down. But If the review is positive they won't ask for anything, you can just creat a bunch of accounts and simply throw a review saying "nice" and nothing will happen. I don't know now, but i remember that in the past some companies used this to take down negative reviews, even from verified profiles and reviews well elaborated and full of content that you clearly can see that's not fake. In my honest opinion some companies use or used that to improve their ratings and that's why I don't trust trustpilot anymore

I recently learned the same thing. So, sadly I empathize with your opinion. 🙁

I can confirm it's truly a big deal keeping any user rating unbiased, I just believe TP only cares for the prepaid accounts much more now. Not an honest way to go.

Dont play at wizebets. Ive been playing there and have a issue with them but they just completly ignore any communication. Its frustrating.

Hello Sabine1984!

Sorry to hear it. What was it about, if it's ok to share with us?

Is the issue related to your complaint, perhaps?

Yes its about my SE complaint.. wich im still waiting for casinoguru to reply haha

Sad thing is wizebets just ignores all communication. It sucks you need a mediator like casinoguru to communicate. But I dont see any other way because they ignore every email etc... report complaints on trustpilot, even chat support ignores. Its annoying.

But as I can see here on casinoguru they do reply. So I just have to wait till casinoguru will pick up my complaint.

As I can see there are more complaints about "responsible gaming" with wizebets.

I feel you, and I understand it painted quite a silly picture, given all the circumstances. 🙁

Let's find out what the casino has to say through the complaint.

Anyway, your complaint is running, just give Kristina some time to process it further. According to the actual timer, she still has some time:

Be patient, please, there are plenty of open complaints to be solved 🙁

Yes I updated my complaint saying im in a discussion now at their review section.

Its hard to have patience. Haha but I have too , I understand. Its just hard because this is the only place they respond.

Did you tried support@wizebets.com email? I did have some problems in past and I did contact them using that email. They usually contact me back in a few minutes with well elaborated responses!

No they ignore me and answer 0 emails.

I'm sorry about that. Hope you can solve everything!

Thank you , hope so too. But the looks of casinoguru is not going to help. Apparantly its allowed to take off a self exclusion at anytime. If if the casino tells you its not allowed lol.

Rubbish help casinoguru. Selfexclusion should not be taken off .. wizebets even says that in their own T&C etc. And wizebets claims I ask to reopen my account wich I did not.. i asked then to withdraw my winnings for me because I had a selfexclusion. And they said it could not be taken off !!!

Clearly casinoguru stands behind wizebets. Wich is bullshit.

I expected more from casinoguru.

Now my complaint even says I requested to take my selfexclusion taken off? Wich I did not! Yes the first day and then they said it was not allowed and I needed to wait 3 months for my self exclusion be done! What a bullshit.

Ive contacted the Curacao liscense wich they claimed to have. But I got a email they do not have a liscense.

Hello there.

I'm sorry you disagree, but to be fair and square allow me to add this explanation - as stated in the complaint:

"I would like to emphasize that we consider a self-exclusion request as valid only if it was sent following the instructions stated in the casino's Responsible Gambling section. Furthermore, the self-exclusion request must state gambling problem/addiction as the reason for account closure.

Since it seems that you didn't send it to the suggested email address (support@wizebets.com) and I don't see that you clearly stated the gambling problem as a reason, I am afraid that we cannot force the casino to refund your deposits. Without informing the casino about the gambling problem you basically asked for simple account closure, therefore the casino was allowed to reopen your account whenever."

Keep that in mind, please.