Wizebets Casino - general discussion (page 4)

Hi I did it directly from my account and so far nothing ....neither in the casino balance nor in the bank account I send emails and they reply automatically 😔

Hi, I did it directly from my bank account and so far nothing is showing either in the balance or in the bank account ☹️

I've had the same thing happen to me and I was told it could take up to 48 hours (working days). If you haven't received your deposit after this period, send an email with the payment details and proof of payment and contact the support chat. I personally recommend using Skrill to deposit and withdraw at casinos. I always find it quicker and with almost no problems! I hope you manage to solve this deposit problem!

Good morning, it's never happened to me and so far there's nothing in the casino or in the account balance. I've already sent the receipt to them and they just ignore it and say that my bank hasn't paid it and that's a lie..😔

What if you tried to contact the company processing the transfer? I imagine there is an intermediary.

Well, if they don't get paid, maybe they have nothing to say to you yet. So when you look at your bank statement, the deposit is already taken from your account and therefore the payment has been transferred without any problems, yes? I guess you will have to wait it out and if nothing happens I would contact the casino and show them the proof from the bank statement that the deposit has been transferred.

Hello, I've already sent it and they say it's my bank's problem, that's a lie. I have the proof of payment that I've already sent them. They're all liars, so far nothing in the casino balance or in the bank account 😔

Hello, I've already been to the bank, I've already sent the proof of payment and they still say that it was my bank that didn't make the payment, that's a lie, I have the proof and I've already sent it to them, they just ignore me, they don't care, they're thieves, I've already sent more than 20 emails and nothing but automatic replies saying that it's my bank's fault and I have the proof...anyway, I don't know what to do anymore, I wish they'd resolve the situation but I can see that they're not going to do anything and that's how they're going to cheat their customers 😔

Unfortunately, this is a complicated process and you often need to contact the payment provider. But if you have done so and everything is fine on your side, then you will probably just have to wait. It might be good to know if the casino also has a third party provider through which it processes the money and therefore if they can start the investigation. But that's just a thought and based on how the casino communicates with you, it might not be that easy.

Deposit made. Funds approved and sent.

Has not shown up in the casino. It was crpyto so very easy to see on their end.

They havent added it. Closed chat and said wait for an email.

I see other complaint like this on here too.

lower rating pls.

As you already know, it does not work like this. Please submit the complaint instead. 🙏 Then the other Team will decide the final effect. Perhaps this guide about how we rate casinos will help in the future:

https://casino.guru/our-casino-reviews

Posting such posts on the forum has no such effect. It's just me and my two colleagues here.

Thank you.

I post on the thread/forum so other players can read and see this.

I do not need to file a complaint yet. I give it 24 hours or so. If not solved then I will. I dont want to flood complaints and not give the casino time. You guys have enough complaints on your hands.

I am patient.

Ok, In that case I really do not get the

"I see other complaint like this on here too.

lower rating pls." definitely not for players, I guess. 🙂

In any case, I hope they manage to resolve it.

yes when they are issues especially with payment and odd behavior I suggested lowering the rating. Your guys rating casino too high have caused a lot of issues.

Me alone, i signed up with ybets because you had a 9.1 rating which mean impeccable and one of the best casinos around. I am now waiting 45 days for payment as are dozens of others

I was fairly newish to casinoguru and all the ins and outs. i just browed before and posted a complaint so I trusted the high rating

When you lower or give a proper rating, it makes a player do more research into why. So yes it is for the player. Who else is the rating for?

i see others complainiing of the exact issue im having. So if it is a history there should be some type of warning or something is all. i would have avoided this casino but now i have to fight with them and spend time and energy on getting my deposit that disappeared.

Hi again,

At this point, we’re talking about Wizebets Casino, and I still don’t know what exactly happened in your case. You haven’t filed a complaint, so asking for changes to the Safety Index or expecting some direct action doesn’t really make sense.

We’ve been over this problem already. You were informed that the complaint process is essential if something went wrong. Without a verified case, we can’t adjust ratings just because someone says they should be lower.

Also, this thread is about one casino only. If you want to discuss issues with other casinos you mentioned, please use the appropriate forum thread or file a complaint there as well, as long as it’s within the 6-month timeframe. 🙏

I get that you’re frustrated, but continuing this back-and-forth without any concrete steps won't help. If you do want to move things forward, you already know what to do.

Hi I did file a complaint. You guys told me to wait 30 days which is very weird.

Crypto deposits cannot be screwed up.

I provided them with the deposit proof, transaction number and proof it was deposited in their casino.

Its been 4 days and they ignore me so it seems this casino is just outright stealing deposits.

The only complaint for this casino submitted from your account here is this one, and it was submitted a few days ago. Veronika is working on it, as I can see, and there is no mention of waiting 30 days, as you wrote, actually. 🤷‍♀️

This is what she wrote:

"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited."

So, the complaint will stay open for this time period, and we will wait for any updates from you.