The player from Ontario faced a delay in verifying her deposit that had been processed and accepted by the casino two days prior. Despite providing proof of the transaction, she noticed similar complaints from other users and found the delay unreasonable. The issue was resolved after further communication, and the player confirmed her satisfaction with the outcome. The complaint was marked as 'Resolved' in the system.
Wizebets Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: Ł1
Wizebets Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
5 months ago
I deposited 2 days ago. Processed and accepted by the casino. Even provided the casino proof with the HASH and screenshot of the transaction.
I see in their forum thread this happens to others.
This casino is acting ridiculous. In no world does it takes 2 days to verify the deposit. It would show on the casino end in 10 minutes. Its now been 2 days.
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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Public
Public
5 months ago
THE DEPOSIT METHOD was crypto. I got all the info to prove the deposit was made and gave it to the casino.
They stole the deposit. Please ask the casino to refund it.
I can provide the info to prove this casino got the deposit.
Public
Public
5 months ago
Crypto deposits are maximum 1 hour. There is no 30 days and never has been in the history of crypto.
Once again. I have proof the casino has the money as the transaction proves it was successfully recieved to their crypto wallet.
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear sdexcid,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
